Retail and hospitality brands face a retention crisis.
Hospitality turnover sits near 75%, quick-service restaurants exceed 130%, and retail hovers at 60%—more than double most other sectors. The cost to operations, brand reputation, and guest experience is significant.
Leading brands are rethinking onboarding and retention entirely—moving from compliance checkboxes to immersive, scenario-driven learning in a culture of growth that builds real capability and connection from day one.
Case Study: Whole Foods Market
By switching to a unified, mobile-first learning platform, Whole Foods saw new hires ramp up 60% faster with fewer errors and far fewer early resignations. The operational impact was significant. Thousands of labor hours were returned to the floor, with reduced labor costs and real-time visibility into performance across all locations.
"Our switch to a unified, mobile-first learning platform fundamentally changed how we operate at scale. We've returned thousands of hours to our team and reduced labor costs, while gaining the real-time visibility needed to continuously raise performance, consistency, and guest experience across every store."
—Learning & Development Analyst, Whole Foods Market
By switching to a unified, mobile-first learning platform, Whole Foods saw new hires ramp up 60% faster with fewer errors and far fewer early resignations. The operational impact was significant. Thousands of labor hours were returned to the floor, with reduced labor costs and real-time visibility into performance across all locations.
"Our switch to a unified, mobile-first learning platform fundamentally changed how we operate at scale. We've returned thousands of hours to our team and reduced labor costs, while gaining the real-time visibility needed to continuously raise performance, consistency, and guest experience across every store."
—Learning & Development Analyst, Whole Foods Market
What this report explores
How scenario-driven onboarding addresses the root causes of attrition
Comparative benchmarks across retail, hospitality, and quick-service segments
Measurable outcomes: ramp-up speed, error reduction, compliance, and retention gains
Implementation approaches and organizational readiness factors