Cicero Kiosk

Self‑service made personal: AI kiosks for teams, guests, and customers. Cicero Kiosk blends enterprise knowledge and real‑time data to act as always‑on store ambassadors—unlocking up to $70,000 per square foot in revenue uplift and driving 50%+ gains in customer satisfaction through tailored support at every touchpoint.

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  • IDDBA
  • Gulf Coast Regional Blood Center
  • Calgary Co-Op

Key features & KPIs

Why choose Cicero Kiosk?

Self-service and instant access

Deploy Cicero Kiosk at any physical touchpoint to train, upskill, assess, or serve in supermarkets, retail, hospitals, airports, or operations centers. AI‑powered kiosks reduce wait times, speed up essential processes, and give users instant access to content, custom ordering, and live assistance 24/7—while driving significant upsell revenue through recommendations tailored to each customer’s interests.

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Cost savings and scalability

Cut labor costs by up to 30% and handle high traffic or seasonal surges with no slowdowns. Instantly update content, manage compliance, or launch promos across hundreds of locations without costly site visits or developer bottlenecks.

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Consistent, data-driven experiences

Deliver personalized and branded onboarding, upskilling, compliance, support, surveys, or bookings. Cicero Kiosks collect usage data to support audit trails and deliver actionable analytics for HR, marketing, and compliance, a must for enterprise scale.

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Integrated content, recommendations & personalization

Deliver instant access to manuals, product and “How To” videos, interactive demos, live training, promos, and image galleries. Customers receive personalized offers and upsells, can place contactless or premium custom orders, and instantly connect to experts for high-touch service, blending digital with human excellence. Seamless integrations with store apps, POS, CRM, inventory, and loyalty systems enable dynamic recommendations and AI-powered cross-sell with in-stock items

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Secure, user-friendly, and everything in one place

Cicero Kiosk is delivered as a complete solution—hardware, software, and support. The customer experience, user interface, and management tools are developed and powered by Cicero, a CGS Immersive solution, while the hardware is provided through our partnership with LG Electronics USA.

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Operational efficiency and engagement

Boost sales, agility, and satisfaction by getting the right service, information, or support to the right person, fast. Organizations using Cicero Kiosk report up to 20% higher upsells and 50%+ shorter wait times, even at peak volume.

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See Cicero Kiosk in action

Modernize service, training, and engagement, right at the point of need

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Retail & customer service

Guests start with a conversational request, like ordering a custom cake. Cicero recommends designs, plans a theme, and surfaces add-ons that grow basket size and ROI. In other cases, customers ask for a new makeup look or help with a home repair, and Kiosk guides each project, recommends products, and gives staff personalized info so they can focus on delighting guests.

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Workforce training at scale

Employees check in at Cicero Kiosk and instantly receive stocking guides, planograms, or safety refreshers personalized to their shift, then transition to hands-on, location-enabled AR training and collaboration with TeamworkAR directly on their devices. Cicero provides real-time feedback and tracks completion for every task, keeping teams in sync, on schedule, and fully compliant—with no paperwork, missed steps, or delays.

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Healthcare & Hospitality

Guests start their stay with a quick, private kiosk check-in. Cicero AI personalizes intake, offers helpful tips and/or reassurance for upcoming procedures. In a hotel, Cicero provides early access to room features, spa upgrades, and area highlights. Regardless of context, multilingual info, instant surveys, and clear guest instructions keep everyone informed and cared for, start to finish.

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High-volume, high-traffic service Points

In busy spots like airports or malls, guests breeze through check-in and discover real-time, personalized promotions based on their tastes. Cicero AI manages team training and customer flow, recommending the best upgrades or tutorials and helping staff keep queues low and experiences premium, no matter the rush.

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CUSTOMER STORIES

Results in action

  • With Cicero Kiosk, our team cut onboarding and front-desk wait times in half, and our NPS jumped by 12 points.

  • Retail pilots using Cicero saw substantial labor savings, more seamless compliance, and higher net add-on sales during peak periods.

FREQUENTLY ASKED QUESTIONS

Most everything you need to know about Cicero Kiosk