Conflict Resolution Training
Create empathy at-scale and with speed to resolve business conflicts. With CGS Immersive, teams, managers, and frontline staff practice de-escalation, listening, and problem-solving—honing resilient, human skills with AI and award-winning mixed reality for real results. Transform workplace conflict into safer workplaces.
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THE CHALLENGE
Unresolved conflicts kill productivity, safety, and trust
Workplace conflict drives $359 billion in annual losses and wastes nearly 3 hours of productivity per employee each week
Frontline, field, and hybrid teams face tough conversations and emotional moments every day—one flare-up risks team cohesion, customer trust, or even safety
Conflict can’t wait for manuals; your people need to read the room, act with empathy, and resolve fast. That’s practice, not paperwork.
Managers and employees need more than theory; they need safe, unscripted practice and data-driven feedback
SKILLS THAT PREVENT AND RESOLVE REAL ISSUES
Build conflict confidence, practical skills to navigate the toughest moments.
Cicero
Cicero scenarios enable unscripted, dynamic conflict roleplay where staff practice de-escalation, negotiation, and empathy with lifelike AI-powered avatars in real settings.
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Cicero XR
Cicero XR powers on-demand, real-world conflict training for managers, crew, and customer-facing staff—whether on the retail floor, in the air, or handling tough conversations virtually.
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Blended immersive learning and microlearning
Blended immersive learning and microlearning ensure all updates and protocols are instantly at everyone’s fingertips, supporting continuous, bite-sized skill building.
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Manager coaching tools and dashboards
Manager coaching tools and dashboards deliver instant feedback, track KPIs, and help leaders build a culture that resolves tension before it escalates.
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Consulting and analytics
Consulting and analytics give HR and L&D leaders actionable data to spot trends, surface root causes, and improve retention and trust.
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CASE STUDIES
How Scoot turned conflict into confidence
Resources
Conflict skills for safer, stronger teams
Scoot Air—Future-Proofing Crew Readiness
When conversations become Journeys: building capability for high-stakes, real-world business challenges
Mastering the Big 5 Personality Traits in Communication: The L&D Advantage