Scoot Case Study: Mastering High-Stakes Soft Skills
Scoot, a subsidiary of Singapore Airlines, partnered with CGS Immersive to deploy Learning Transformation Consulting, Cicero XR, and TeamworkAR, revolutionizing frontline training for cabin crews in high-stakes, unpredictable passenger scenarios. The result: measurable gains in safety, customer experience, operational efficiency, and readiness—all powered by a globally recognized “always-on” AI and XR training engine.
Future-proofing cabin crew readiness with AI-driven roleplaying
In today’s aviation environment, essential skills—like conflict resolution and empathy—drive up to 85% of job success. Yet training these soft skills at scale remains a critical industry gap: over 85% of flight attendants report dealing with unruly passengers, exposing airlines to constant risk, costly diversions, and millions in annual losses. Traditional methods are too costly and lack the realism to deliver true muscle memory or consistent global standards.
Discover how Scoot Airlines and CGS Immersive are redefining the future of aviation training and raising the bar for safety, service, and operational ROI with award-winning AI roleplay and XR.
Cleared for impact: dive into the full story below and unlock the operational wins behind Scoot’s industry-leading crew training.