Careers

Innovation Starts With You.

Business Development Executive

Full time - Permanent Position / Remote

Job Role:

As a Business Development Executive you will identify target accounts, engage senior stakeholders, uncover business problems, and create credible sales opportunities across a broad portfolio that includes custom learning solutions, AI-powered roleplay, immersive AR/VR training, training delivery services, and learning-transformation consulting.

The ideal candidate will prospect independently, develop account-entry strategies, conduct effective cold calls, build multichannel outreach sequences, and convert initial conversations into well-qualified discovery meetings.

Responsibilities:

• Conduct high-quality outbound prospecting through cold calls, email, LinkedIn, events, referrals, and coordinated multichannel sequences.
• Create personalized outreach that connects CGS capabilities to a prospect’s business priorities rather than relying on generic product messaging.
• Build and continuously optimize Outreach sequences by industry, persona, use case, and level of buying intent.
• Convert cold conversations into credible discovery meetings by establishing relevance quickly and asking commercially meaningful questions.
• Follow up consistently and professionally while recognizing when an opportunity should be advanced, nurtured, recycled, or disqualified.
• Maintain a healthy balance of high-value strategic accounts and shorter-cycle opportunities.
• Conduct initial discovery conversations to understand the prospect’s business environment, performance challenges, current approach, stakeholders, urgency, and decision process.
• Translate early conversations into clear opportunity hypotheses for the Account Executive and solution team.
• Qualify opportunities using a structured methodology such as MEDDPICC or an equivalent enterprise-sales framework.
• Identify the business problem, measurable impact, compelling event, potential champion, decision criteria, decision process, competition, and next step.
• Distinguish genuine buying interest from research activity, curiosity, or low-probability engagement.
• Create complete, accurate handoffs to Account Executives, including stakeholder context, discovery findings, commercial potential, risks, and agreed next actions.

Qualifications

• Demonstrated success in B2B business development, sales development, enterprise prospecting, or a comparable revenue-generating role.
• A proven record of generating pipeline through self-sourced outbound activity.
• Strong cold-calling ability, including experience reaching managers, directors, vice presidents, and executive-level stakeholders.
• Experience building and managing multichannel prospecting sequences.
• Ability to sell or position both straightforward services and complex, consultative solutions.
• Experience working with a modern sales technology stack, including CRM, sales engagement, prospecting, and collaboration platforms.
• Strong written and verbal communication skills.
• Ability to conduct structured early-stage discovery and identify commercially relevant business problems.
• Strong account-research, stakeholder-mapping, and organizational skills.
• Evidence of resilience, personal accountability, coachability, and consistent execution.
• Sound judgment regarding when to pursue, nurture, reposition, or disqualify an account.

Nice to have Qualifications:

• Experience using Salesforce and Outreach.
• Experience using ZoomInfo, LinkedIn Sales Navigator, intent data, or similar account-intelligence tools.
• Experience with Microsoft Teams, Excel, PowerPoint, Word, and Outlook.
• Experience selling enterprise learning, SaaS, professional services, technology, consulting, AI, HR technology, or transformation solutions.
• Familiarity with Learning and Development, talent development, sales enablement, workforce transformation, customer experience, operations, or safety training.
• Experience prospecting into large enterprise accounts with multiple stakeholders and extended decision cycles.
• Familiarity with MEDDPICC, Challenger, Command of the Message, Sandler, or another structured sales methodology.

Benefits:

 A comprehensive benefits package (Health, Dental, Life Insurance and RRSP).

• Remote work from home (available options).
• The opportunity for career growth and development.
• A collaborative and inclusive work environment.

Salary:

• Salary: 50-000 – 70,000 CAD Annually.
• Incentives. 

CGS evaluates compensation individually for each selected applicant. Final salary placement within our established parameters is based on multiple criteria, including regional market rates, internal equity considerations, cost-of-living geography, and candidate-specific attributes like professional experience, education, and technical skill sets.

Furthermore, team members may have access to performance-based incentive structures and performance metrics designed to offer additional earning potential based on business growth.

About Us

For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries.

Learn more about CGS Inc® and CGS Immersive® in our websites:

https://cgsinc.com/en
https://cgsimmersive.com/

Innovation Starts With You.

Channel Renewals Specialist – APAC (Japanese).

Full time - Permanent Position

APAC Region

Job Role:

The Channel Renewal Specialist will serve as the primary point of contact between the client and its partners, focused on building strong relationships and driving engagement within the product ecosystem. Your role is to guide partners through the renewal process by providing proactive support and using predictive analytics to identify new opportunities.

Responsibilities:

• To provide proactive support to our client’s partners. Support will include multiple categories ranging from assisting a partner in reviewing upcoming renewal opportunities to coaching and supporting them on the renewal process (detailed training will be provided).
• To provide administrative functions and reporting activities as required. These include tracking and reporting renewal progress, recording partner renewal activities accomplished, reporting on key positive accomplishments, and documenting issues with recommendations.
• To provide clear direction for our client’s partners to accomplish certain tasks. These include identifying upcoming renewals, certifying renewal completion, entering partners’ renewals in our client’s portal, utilizing the client’s predictive analytics for upcoming opportunities, developing action item lists for follow-up, tracking the status of partners’ progress against the action item lists, and documenting the status of each partner.

Qualifications:

• Two (2) years of experience, preferably in a sales or renewals position.
• Japanese Business Language Certificate (Mandatory).
• The ability to clearly communicate on the telephone in English and Japanese and demonstrate excellent writing/communication skills in both languages.
• Full availability to support operations during APAC business hours (Philippine Standard Time).
• Proficient in the Google Workspace ecosystem, including Gmail, Docs, and Sheets.
• Accurate and efficient data entry skills.
• Proficient in MS Office, specifically Word and professional email platforms.
• Dedicated to maintaining the highest standards of customer satisfaction while engaging and enabling strategic partners.
• Proven ability to cultivate productive, high-impact relationships with partners, sales organizations, and leadership teams.
• Proven ability to think strategically, identify long-term goals, and implement effective solutions.
• Prior experience with Salesforce CRM is a desirable asset.
• Previous exposure to the IT industry is a plus.

About Us

For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries.

Learn more about CGS Inc® and CGS Immersive® in our websites:

https://cgsinc.com/en
https://cgsimmersive.com/

Innovation Starts With You.

Desktop Support Specialist

Full time. / Permanent Position

Raleigh, NC / On-Site.

Job Role:

The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees.  Some travel to other Merz facilities may be required.

Responsibilities:

• Provide onsite Level 2 support for desktops, laptops, peripherals, telephony, mobile devices, and collaboration technologies, including advanced troubleshooting and issue resolution.
• Perform installation, imaging, configuration, and deployment of end-user hardware and software, including Windows and Apple-based devices.
• Act as the onsite escalation point for unresolved L1 incidents, ensuring timely resolution and clear communication.
• Support new hire onboarding and employee offboarding activities, including device provisioning, account setup coordination, training, asset recovery, and secure data handling.
• Deliver white-glove, executive-level IT support for local leadership and visiting executives, including rapid response and proactive issue prevention.
• Manage assigned incidents, service requests, and tasks within the ITSM platform, meeting or exceeding defined SLAs and customer satisfaction targets.
• Participate in Priority 1 (major) incident response, assisting with issue triage, onsite coordination, root cause analysis, and post-incident follow-up.
• Provide onsite support for conference rooms, training rooms, and AV systems, including Microsoft Teams Rooms and other collaboration technologies.
• Coordinate with global and regional IT teams (L1, L3, infrastructure, security, and vendors) to resolve cross-functional issues.
• Maintain accurate documentation of incidents, solutions, asset inventory, and standard operating procedures.
• Ensure compliance with company Information Security policies, device standards, and data protection requirements.
• Support local IT projects, office moves, technology refreshes, and site initiatives as required.
• Participate in on-call or after-hours support rotations as needed to support business continuity.
• Perform additional duties assigned by IT Service Delivery leadership.

Qualifications:

• 2–4 years of progressively responsible experience in desktop support, onsite IT support, or service desk environments.
• Demonstrated experience providing onsite Level 2 support and acting as an escalation point for complex technical issues.
• Experience supporting executive or VIP users in a professional services or corporate environment preferred.
• Strong working knowledge of:
• Windows 10 and Windows 11
• Microsoft 365 applications and services
• Active Directory and user/device management
• Mobile device platforms (iOS and iPadOS)
• Collaboration and AV solutions (Microsoft Teams, Teams Rooms, Webex, or similar)
• Hands-on experience with ITSM ticketing systems and incident/problem/change processes.
• Excellent customer service mindset with strong verbal and written communication skills.
• Ability to prioritize work, manage multiple issues simultaneously, and balance urgency with sound judgment.
• Strong attention to detail and commitment to documentation and process adherence.
• Ability to work independently onsite while collaborating effectively with remote teams.
• High school diploma or equivalent required.
• Bachelor's degree in information technology, Computer Science, or a related field preferred.

About Us

For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries.

Learn more about CGS Inc® and CGS Immersive® in our websites:

https://cgsinc.com/en
https://cgsimmersive.com/

Enterprise Sales Executive - EHS/HSE Immersive (XR + AI) (Individual Contributor)

CGS Immersive | TeamworkAR / Cicero
Location: USA/Canada (Remote)
Travel: ~25%

Company Profile:

CGS Immersive develops Cicero and TeamworkAR, two world-leading workforce productivity platforms. We help organizations reduce risk and improve execution by enabling frontline teams to build and practice high-stakes scenarios—safely, repeatedly, and measurably—using immersive experiences (VR/AR/XR) and AI.

Role Overview:

We’re hiring a senior quota-carrying Individual Contributor to expand our footprint in Energy and Manufacturing, selling immersive EHS/HSE solutions that drive:

• Higher compliance and competency
• Fewer injuries and incidents
• Better readiness for rare/high-risk events
• Faster onboarding and consistent execution across sites

This role is for a seller who can operate comfortably in the boardroom and on the plant floor—building executive conviction and site-level adoption.

Key Responsibilities:

• Manage the full sales cycle: prospecting, discovery, solution design, pilot, rollout, and expansion.
• Focus on selling to Energy & Manufacturing clients by engaging key decision-makers and cross-functional teams.
• Conduct value-focused discovery to link EHS needs with operational benefits.
• Develop business cases that align safety priorities with executive decisions.
• Create effective pilots and drive multi-site/enterprise rollouts.
• Work with product teams to deliver impactful demos and workshops.
• Keep a disciplined pipeline and provide accurate forecasts.

Required Qualifications:

• Demonstrated success in enterprise B2B sales with a focus on engaging EHS/HSE/Operational leaders.
• Proven ability to sell XR (VR/AR/XR) solutions tailored for training, operations, or safety applications.
• Extensive background in Energy and/or Manufacturing sectors.
• Consistent record of guiding customers from pilot programs to full enterprise adoption.
• Outstanding communication skills that convey executive presence and effective storytelling.
• Skilled in managing complex buying committees and navigating procurement processes.
• Resides in the USA or Canada close to a major travel hub, with willingness to travel approximately 25%.

Nice to have:

• Proficient in AI-driven performance coaching, analytics, or skills verification.
• Possesses a strong network and established relationships within EHS leadership communities and large industrial enterprises.
• Experience working directly with, or selling in conjunction with, leading XR or industrial platforms (such as PTC Vuforia or STRIVR) is considered advantageous.

Innovation Starts With You.

Founding Sales Leader

Full time - Permanent Position

Job Role:

We are looking for our first dedicated sales hire — a Founding Account Executive who wants to build something, not inherit something. This is the role where you help create the market, build pipeline, shape the narrative, and close the first repeatable deals. This is not a quota-and-commission role at a company where marketing hands you leads and a BDR team handles prospecting. This is the role where you show up, figure it out, and close deals that shape what this company becomes.

This is also not a simple license sale. No two deployments are exactly the same. Every customer has different renewal motions, CRM structure, data quality, partner complexity, governance requirements, and business goals. You need to be comfortable selling the art of the possible while grounding the conversation in measurable revenue outcomes.

You will sell a renewal enhancement platform for companies that already have systems/CRM, customer success tools, billing platforms, product analytics, support systems, partner portals, but still struggle to turn those systems into consistent renewal execution.

Responsibilities:

• Build and manage your own pipeline through outbound prospecting, network activation, event engagement, referrals, and targeted account development.
• Run end-to-end sales cycles from discovery and qualification through proposal, business case, negotiation, and close.
• Lead discovery conversations that uncover renewal pain, data fragmentation, CRM limitations, manual preparation, late engagement, coverage gaps, lifecycle selling constraints, and partner execution challenges.
• Educate buyers on the shift from workflow automation to work automation and the execution gap it closes, demonstrating how our platform enhances existing systems rather than forcing a rip-and-replace decision.
• Explain practical AI value in renewal operations, including signal interpretation, prioritization, guided action, content preparation, and human-governed execution.
• Leverage reference customers (including Red Hat) to open enterprise-level conversations.
• Work directly with the founding team to refine the ideal candidate profile (ICP), messaging, pricing, packaging, proof points, and go-to-market strategy.
• Translate customer and market feedback into sharper product, positioning, and GTM decisions.

Qualifications:

• 6 – 10 years of professional B2B SaaS, revenue technology, CRM-adjacent, renewal, or complex technology-enabled sales experience.
• Track record of closing consultative, multi-stakeholder deals in the $50K–$250K ACV range (comfortable with $25K–$150K deal sizes, with proven experience closing $100K+ enterprise deals).
• Demonstrated ability to source and close pipeline independently from scratch without relying on BDRs or inbound marketing volume.
• Strong understanding of recurring-revenue metrics, including NRR, GRR, ARR, churn, downsell, expansion, renewal rate, and retention economics.
• Deep understanding of CRM systems, especially Salesforce, including how revenue teams utilize account, opportunity, renewal, activity, ownership, and forecast data.
• Ability to sell a highly conceptual, configurable solution where no two customer deployments are identical.
• Strong executive presence, outstanding written communication, and the ability to translate ambiguous operational pain into a clear, measurable business case.

Nice to have Qualifications:

• Direct experience selling Customer Success platforms, renewal management, revenue intelligence, CRM, subscription billing, workflow, data, or integration platforms.
• Previous experience working with companies or within ecosystems such as Gainsight, ChurnZero, Totango, Planhat, Salesforce, Clari, Gong, People.ai, Outreach, Salesloft, Zuora, Chargebee, Workato, MuleSoft, ServiceNow, or early-stage B2B SaaS startups.
• Proven experience selling directly to Chief Customer Officers, VP of Renewals, VP of Customer Success, CROs, RevOps leaders, CFOs, or Channel/Partner executives.
• Experience selling into organizations that utilize both direct and partner-led revenue motions.
• Prior experience at a Series A or Series B startup where the GTM motion was actively being built and refined.

Benefits:

 A comprehensive benefits package (Health, Dental, Life Insurance and RRSP).

• Remote work. (available options).
• The opportunity for career growth and development.
• A collaborative and inclusive work environment. 

Salary:

• Base Salary: 85,000 – 100,000 Annually.
• On-Target Earnings (OTE): 1.5 × base salary at quota, with uncapped commissions and accelerators above plan.

CGS evaluates compensation individually for each selected applicant. Final salary placement within our established parameters is based on multiple criteria, including regional market rates, internal equity considerations, cost-of-living geography, and candidate-specific attributes like professional experience, education, and technical skill sets.

Furthermore, team members may have access to performance-based incentive structures and performance metrics designed to offer additional earning potential based on business growth.

About Us

For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries.

Learn more about CGS Inc® and CGS Immersive® in our websites:

https://cgsinc.com/en
https://cgsimmersive.com/

Innovation Starts With You.

Inside Partner Account Manager

Full time - Permanent Position / Remote

USA / Canada.

Job Role:

As a Inside Partner Account Manager you will focus on accelerating Red Hat OpenShift Virtualization adoption by engaging Service Providers and Distribution partners within the Insight ecosystem as customers transition from VMware following Broadcom's de-certification of more than 400 VMware Cloud Service Providers (VCSPs).

Working as an extension of Red Hat's Partner Sales organization, the IPAM will proactively manage partner relationships, generate new pipeline opportunities, accelerate VMware migration engagements, and support partner enablement activities. This position is ideal for an individual who thrives in a fast-paced channel sales environment and enjoys driving measurable business outcomes through partner collaboration.

Responsibilities:

Partner Engagement

• Manage an assigned portfolio of Insight Service Provider partners.
• Conduct proactive outbound partner engagement and relationship management.
• Schedule and facilitate recurring partner business reviews.
• Coordinate partner onboarding and enablement activities.
• Promote Red Hat virtualization and cloud platform solutions.
• Support partner account planning and opportunity development.

Pipeline Development

• Identify and qualify VMware displacement opportunities.
• Generate new sales pipeline through partner outreach.
• Review dormant opportunities and re-engage partners.
• Advance opportunities from discovery through Technical Decision Points (TDPs).
• Coordinate opportunity registration and Salesforce updates.
• Support forecasting and pipeline management activities.

VMware Migration Program

• Support execution of Red Hat's virtualization strategy by:
• Promoting Virtualization Migration Assessments (VMAs)
• Coordinating Specialized Delivery Partner engagements
• Supporting customer migration planning
• Scheduling technical workshops
• Driving Proof of Concept (POC) Progression
• Accelerating customer adoption of Red Hat OpenShift Virtualization

Sales Operations

Maintain operational excellence by:

• Managing Salesforce opportunities
• Updating pipeline forecasts
• Tracking partner activities
• Preparing executive reports
• Supporting Quarterly Business Reviews
• Maintaining accurate CRM records

Qualifications:

• 5+ years of Partner Account Management, Channel Sales, or Business Development experience.
• Experience supporting technology partners, distributors, or service providers.
• Strong consultative selling and relationship management skills.
• Experience managing opportunities within Salesforce CRM.
• Excellent written and verbal communication skills.
• Strong organizational and project management abilities.
• Ability to prioritize multiple initiatives in a fast-paced environment.

Nice to have Qualifications:

• Experience working with Red Hat, VMware, virtualization, hybrid cloud, or enterprise infrastructure solutions.
• Knowledge of Red Hat OpenShift, OpenShift Virtualization, or Kubernetes platforms.
• Experience working with Distribution partners such as Insight, TD SYNNEX, Arrow, or Ingram Micro.
• Understanding of cloud migration strategies and virtualization modernization.
• Experience supporting partner enablement and channel marketing programs.

Benefits:

• A comprehensive benefits package (Health, Dental, Life Insurance and RRSP).
• Remote work from home (available options).
• The opportunity for career growth and development.
• A collaborative and inclusive work environment.

 Salary:

• Salary: 90,000 – 110,000 Annually.

CGS evaluates compensation individually for each selected applicant. Final salary placement within our established parameters is based on multiple criteria, including regional market rates, internal equity considerations, cost-of-living geography, and candidate-specific attributes like professional experience, education, and technical skill sets.

Furthermore, team members may have access to performance-based incentive structures and performance metrics designed to offer additional earning potential based on business growth.

About Us

For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries.

Learn more about CGS Inc® and CGS Immersive® in our websites:

https://cgsinc.com/en
https://cgsimmersive.com/

CGS is seeking an experienced Instructional Delivery Scheduler to join our instructional delivery services team. The Instructional Delivery Scheduler you will play a crucial role in organizing, scheduling, and coordinating the logistical aspects of a plasma center technical training program. This role involves liaising with instructors, learners, members of the CGS instructional delivery administration team, and the client’s process excellence and technical training operations stakeholders to ensure the successful execution of the plasma center technical training program. 

 Responsibilities 

•  Coordinate the scheduling and logistics of virtual instructor-led training sessions. 
• Communicate effectively with instructors, learners, and relevant stakeholders to ensure all parties are informed about training schedules, requirements, and changes such as revised training plans.
• Assist in the creation and distribution of training materials, handouts, and resources as needed.
• Maintain accurate training records, attendance sheets, and evaluations, ensuring compliance with established procedures.
• Provide virtual support during training sessions, troubleshooting logistical issues, and ensuring a smooth delivery of the program.
• Collaborate with the instructional delivery services team to gather feedback and evaluate training sessions for continuous improvement.
• Support the development and implementation of processes to streamline training delivery operations. 

 Qualifications 

•  A bachelor’s degree in Business Administration, Communications, or a related field. Relevant experience may substitute for formal education. 
• 5+ years of experience in coordinating training programs, events, or similar activities.
• Strong organizational and multitasking skills with a keen attention to detail.
• High proficiency in the use of:
  • Software for centralized planning and scheduling of class rosters, instructors, learners, and learning.
  • Microsoft Excel to collect and analyze structured data used by various information management systems. 
• Moderate proficiency in the use of MS Word, MS PowerPoint, MS OneNote, and MS SharePoint. 
• Excellent communication and interpersonal skills to effectively interact with various stakeholders.
• The ability to thrive in a fast-paced environment and adapt to changing priorities.
• Experience with learning management systems (LMS) is advantageous.
• Excellent project management skills with the ability to manage multiple projects simultaneously.
• Certification in project management or event coordination is a plus. 

 Benefits 

•  A competitive salary and benefits package. 
• Remote work from home.
• The opportunity for career growth and development.
• A collaborative and inclusive work environment. 

Innovation Starts With You.

Operations Manager

Full time - Permanent Position.
Remote / NB, Canada.

Job Role:

As an Operations Manager, you will play a pivotal role in overseeing the planning, operation, evaluation, and maintenance of a plasma collection training program. You will collaborate with internal and client stakeholders in technical training, process excellence, quality management, content development, human resources, and finance to execute and manage the operational aspects of the plasma center technical training program.

Responsibilities:

• Oversee the planning and logistical aspects of training operations, including scheduling, resource allocation, budgeting, and client stakeholder management.
• Supervise a team consisting of Instructor Supervisors, Instructional Delivery Schedulers, and Content Management staff, providing guidance, support, and performance evaluations.
• Identify and mitigate human, process, technology, and organizational risks that may delay, interrupt, or impede plasma center technical training.
• Manage the creation and maintenance of training materials, resources, and documentation, ensuring content relevance and effectiveness.
• Collect and analyze KPIs (business, operational, quality, and financial) and feedback (formal and informal).
• Prepare and present monthly and quarterly KPI reports, outlining the effectiveness of the training program and making recommendations for improvement as necessary.
• Facilitate quarterly and annual business reviews in collaboration with client stakeholders.
• Lead the implementation of process excellence and continuous improvement initiatives.

Qualifications:

• A bachelor's degree in Business Administration, Human Resources, Education, or a related field.
• 15+ years of experience in training delivery operations, program management, or a related role.
• High proficiency in the use of:
• Learning management systems (LMS) to organize curriculums and learning object curations.
• Microsoft Excel to collect and analyze structured data used by various information management systems.
• MS Word, MS PowerPoint, MS OneNote, MS SharePoint, MS Planner, and Smartsheet.
• A strong understanding of instructional design principles and adult learning methodologies.
• Excellent project management skills with the ability to manage multiple initiatives simultaneously.
• Exceptional communication, leadership, and interpersonal skills.
• An analytical mindset with the ability to interpret data and make data-driven decisions.
• Certifications in training, project management, or related fields are a plus.
• General knowledge of aspects of blood banking and biotherapeutics and experience working in a regulated health care environment is an asset.

Benefits: 

• A comprehensive benefits package (Health, Dental, Life Insurance and RRSP).
• Remote work from home (available options).
• The opportunity for career growth and development.
• A collaborative and inclusive work environment.

Salary: 

• Salary: 70,000 – 85,000 CAD Annually.

About Us

For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries.

Learn more about CGS Inc® and CGS Immersive® in our websites:

https://cgsinc.com/en
https://cgsimmersive.com/

#GP

Innovation Starts With You.

Product Manager
Core Platform: Metering, Telemetry & Analytics.

Full time - Permanent Position

Job Role:

As the Product Manager for Metering, Telemetry & Analytics, you will be a key driver in making our products, and offering more predictive, responsive and tailored to customer usage. Your role is to own the product strategy and roadmap for the systems and services that provide deep insights into the health, usage, and deployment models for our Linux OS and management products.

Responsibilities:

• Championing a culture of data-driven decision-making, using product metering, telemetry, analytics, and direct customer feedback to inform our strategy from the ground up.
• Define the product roadmap for our end-to-end telemetry and customer engagement strategy, including inbound and outbound telemetry, data pipelines, and qualitative feedback channels.
• Assess, evaluate and compare our full portfolio of telemetry, billing, and metering solutions.
• Define and instrument the telemetry required to support commercial strategies, including product fulfillment, subscription enforcement, and usage-based subscription models.
• Drive collaboration with engineering and business teams to translate raw data and metrics into actionable insights for pricing, adoption and future potential sales.
• Own the process for developing and delivering regular business reviews, product roadmaps and ensuring alignment of work with our top business drivers.
• Provide thought leadership on building and scaling observability platforms for enterprise operating systems, including the implementation of monitoring, metrics, logging, and tracing solutions.
• Work with Red Hat Product Security teams and Information Technology to ensure proper data privacy, data security, auditability, integrity, and sovereignty requirements are addressed.
• Represent the overall Red Hat Enterprise Linux product at various industry and customer events.

Qualifications:

• Early career candidates with experience in technical product management practices such as requirements development, feature description creation, consultation with Engineering teams, user acceptance testing and software development.
• Individuals with experience on operating systems management software, platform telemetry, or observability platforms.
• Data scientist skill set in understanding what information and metrics best meet stated business needs.
• Experience working within a cloud service provider (CSP), hosting provider, Platform as a Service (PaaS), or Software as a Service (SaaS) environment is highly desirable.
• Understanding how, and when, to leverage AI tools to provide predictive analytics, insights, especially as it applies to trend analysis.
• Experience in creating and managing proactive monitoring systems, telemetry dashboards (e.g., Nexthink, ServiceNow), and analytics platforms is considered a plus.
• Knowledge of Linux operating systems (Red Hat Enterprise Linux is a plus) and the challenges of managing, monitoring, and securing them at scale.
• Excellent communication and collaboration skills, with the ability to tell a compelling story with data to a wide range of audiences, from C-level executives to deeply technical engineers.

Notes:

• Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.

Benefits: 

• A comprehensive benefits package (Health, Dental, Life Insurance and RRSP).
• Remote work from home (available options).
• The opportunity for career growth and development.
• A collaborative and inclusive work environment.
• Bonus by performance.

 Salary:

• Salary: 135-000 – 165,000 CAD Annually.

CGS evaluates compensation individually for each selected applicant. Final salary placement within our established parameters is based on multiple criteria, including regional market rates, internal equity considerations, cost-of-living geography, and candidate-specific attributes like professional experience, education, and technical skill sets.

Furthermore, This role have access to performance-based incentive structures and performance metrics designed to offer additional earning potential based on business growth.

About Us

For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries.

Learn more about CGS Inc® and CGS Immersive® in our websites:

https://cgsinc.com/en
https://cgsimmersive.com/

Product Specialist - Calgary (Part-Time)

Company Profile

For over 40 years, CGS has empowered global enterprises, regional companies, and government agencies to achieve breakthrough performance through business applications, enterprise learning, and outsourcing services. Headquartered in New York City, with offices worldwide, CGS focuses on delivering comprehensive solutions that meet clients’ complex, multi-dimensional challenges. Our latest venture, CGS Immersive, brings together cutting-edge technology and transformative learning experiences. We have created Cicero (AI platform), a revolutionary role-playing solution designed to supercharge workforce capabilities across sales, leadership, and customer support functions.

Position Summary

Engage members at our in-store kiosk by guiding them through the Cicero web app to discover personalized charcuterie recommendations. Create memorable tasting experiences that drive product sales while introducing members to digital tools that enhance their shopping journey. 

Key Responsibilities 

• Greet members and invite them to explore the Cicero charcuterie recommendation app at the kiosk station.
• Walk members through the app interface, helping them input preferences for occasions, flavor profiles, and needs.
• Maintain an appealing, sanitary kiosk display with proper guidance and friendly fact disclosure.
• Answer member questions about the technology and purpose.
• Collect formal and informal feedback on the app experience to support ongoing improvements. 

Qualifications 

• Previous retail, food service, or demonstration experience preferred.
• Comfortable learning and explaining app-based tools to customers with varying tech familiarity.
• Friendly, approachable demeanor with strong verbal communication skills.
• Ability to stand for extended periods. 

Schedule 

Weekend availability required. Shifts typically Friday - Thursday 11:00am–6:00pm during peak member traffic hours. 

Innovation Starts With You.

Renewal Manager

Full time - Permanent Position
Saint John, NB / On-Site.

Job Role:

As a Renewal Manager, you will play a critical role in the customer journey, ensuring strong customer retention and seamless subscription renewals. Reporting to the Program Manager – Renewals Team, you will manage relationships with a portfolio of customers, focusing on renewing software agreements, minimizing churn, and identifying opportunities for growth. This role requires a proactive and results-driven individual who can balance strategic customer interactions with the execution of renewal processes.

Responsibilities:

• Drive customer retention by managing subscription renewals with a focus on maximizing gross retention rates and minimizing churn.
• Develop and maintain strong customer relationships, acting as a trusted advisor to align their business goals with renewal strategies.
• Identify customer risks and coordinate mitigation strategies to ensure renewals are completed successfully.
• Collaborate with internal teams, including Sales and Customer Success to create and execute renewal strategies that drive predictable and efficient outcomes.
• Evaluate customer license usage, complete true-up requirements, and ensure renewal quotes accurately reflect customer needs.
• Manage renewal processes with precision, including liaising with customers to secure purchase orders and complete necessary deal approvals.
• Leverage customer analytics and metrics to inform renewal strategies and identify opportunities for upsell or cross-sell.
• Strong documentation skills will be required.

Qualifications:

• Proven experience in driving predictable renewals throughout the lifecycle and meeting or exceeding retention targets in a B2B SaaS or subscription-based environment.
• Demonstrated success in managing customer relationships in roles such as Renewals Manager, Customer Success Manager, or equivalent.
• Strong understanding of subscription go-to-market (GTM) approaches for customer success and renewals.
• Effective communicator with strong interpersonal, negotiation, and presentation skills.
• Self-motivated and results-oriented, with a focus on delivering exceptional customer outcomes.
• Preferred Skills and Experience:
• Experience working with technical products, particularly within DevOps, software development lifecycle, or application development environments.
• Familiarity with Salesforce or other CRM tools for managing customer data and tracking renewal performance. Accurate Salesforce entries will be essential.
• Ability to identify customer risks and growth opportunities, delivering strategic recommendations to internal stakeholders.
• A proactive mindset, with the ability to balance strategic and operational responsibilities effectively.

Benefits: 

• A comprehensive benefits package (Health, Dental, Life Insurance and RRSP).
• Remote work from home (available options).
• The opportunity for career growth and development.
• A collaborative and inclusive work environment.

Salary:

• Salary: 40-000 - 60,000 CAD Annually.

CGS evaluates compensation individually for each selected applicant. Final salary placement within our established parameters is based on multiple criteria, including regional market rates, internal equity considerations, cost-of-living geography, and candidate-specific attributes like professional experience, education, and technical skill sets.

Furthermore, team members may have access to performance-based incentive structures and performance metrics designed to offer additional earning potential based on business growth.

About Us

For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries.

Learn more about CGS Inc® and CGS Immersive® in our websites:

https://cgsinc.com/en
https://cgsimmersive.com/

#GP

Sales Executive - Pharma + MedTech (Individual Contributor)

CGS Immersive | TeamworkAR / Cicero
Location: USA/Canada (Remote)
Travel: ~25%

Company Profile:
For over 40 years, CGS has empowered global enterprises, regional companies, and government agencies to achieve breakthrough performance through business applications, enterprise learning, and outsourcing services. Headquartered in New York City, with offices worldwide, CGS focuses on delivering comprehensive solutions that meet clients’ complex, multi-dimensional challenges. Our latest venture, CGS Immersive, brings together cutting-edge technology and transformative learning experiences. We have created Cicero (AI platform), a revolutionary role-playing solution designed to supercharge workforce capabilities across sales, leadership, and customer support functions.

CGS Immersive:

 We build Cicero, a world-leading AI roleplay and workforce productivity application that helps organizations practice the conversations that drive outcomes—so commercial, service, and customer-facing teams execute with confidence and consistency.

Role Overview:

We’re hiring a senior, quota-carrying Individual Contributor to expand Cicero across pharma and MedTech business units in the USA and Canada.

Key Responsibilities:

• Manage the entire sales process: from prospecting and discovery to crafting solutions and closing deals
• Focus on selling to pharma and MedTech sectors (covering medicines and equipment), mainly targeting the business unit level
• Engage in high-level discussions with Commercial/BU leaders, Operations teams, and other key decision-makers
• Develop advocates, build multi-threaded account relationships, and ensure clear next steps are established
• Leverage storytelling to highlight Cicero’s value: define the problem, outline the cost, present the change, and celebrate the win
• Travel about 25% within the USA and Canada for important meetings and critical points in the sales process

Required Qualifications:

• Proven pharma/MedTech sales expertise (therapeutics/equipment)
• Record of real wins within pharma/MedTech industry organizations
• Skilled at selling to owners and senior leaders, not just L&D
• Strong communicator and natural storyteller
• High-performing IC mindset: ownership, urgency, consistency, resilience

Nice to have

• Familiarity with AI, workforce transformation, learning, or enablement

AI + XR + Workforce Performance

CGS Immersive is looking for a high-impact revenue leader to help transform an already-successful custom learning and immersive solutions business into a scaled AI/XR platform company. Our portfolio includes Cicero, an AI roleplay and workforce productivity platform, and TeamworkAR, an immersive AR/XR solution used to improve readiness, execution, and performance in high-stakes environments. CGS Immersive serves major enterprise customers and was recently recognized by Fast Company as one of the world’s most innovative companies.

We need more than a traditional Manager of Sales. We need a builder.

This role is for someone who can personally close strategic enterprise deals, upgrade and coach a sales team, tighten pricing and GTM, and help lead the transition from a service-led motion to a more repeatable platform-led revenue engine. You will report directly to the President and work cross-functionally with Marketing, Product, Finance, Delivery, and Customer Success.

You should be excited by questions like:

• How do we turn custom credibility into scalable platform growth?
• How do we improve pipeline quality and forecast accuracy fast?
• How do we package, price, and position our offerings so enterprise buyers move faster?
• How do we improve renewals and expansion by aligning sales, customer success, and delivered value?

You are likely a fit if you have:

• A strong record of winning enterprise deals yourself.
• Experience leading sales in a startup or growth-stage environment.
• A track record of helping a company move from founder-led or custom-solution selling into repeatable platform or SaaS growth.
• Confidence operating with imperfect systems, incomplete marketing support, and high expectations.
• The judgment and commercial acumen to be both strategic and hands-on.

You are probably not the right fit if you are purely a people manager, come only from large-company environments, or have never helped build structure inside an evolving business.

This is a rare chance to help shape the next chapter of an award-winning company at the intersection of AI, XR, learning, and enterprise performance.

Innovation Starts With You.

Scheduling Manager

Full time - Permanent Position

Job Role:

CGS is seeking an experienced Scheduling Manager to join our instructional delivery services team.

The Scheduling Manager leads a team of Instructional Delivery Schedulers whose collective role is foundational to the operational effectiveness of the plasma center technical training program. The scheduling team is responsible for the end-to-end coordination of training logistics, including session scheduling, learner enrollment, instructor assignment, roster management, training record maintenance, and compliance documentation to ensure that every training session is organized, communicated, and executed without disruption.

The Scheduling Manager and their team work in close coordination with the Virtual Instructor Supervisors to align faculty availability with session demand, with the Content Manager to ensure training materials are staged and accessible ahead of each session, and with the Operations Manager to support program-level planning, reporting, and continuous improvement. As Scheduling Manager, you will set the standards, build the processes, and develop the team capabilities that keep instructional delivery running at scale.

Responsibilities:

• Lead, mentor, and manage a team of Instructional Delivery Schedulers, providing day-to-day direction, workload oversight, professional development support, and performance evaluation.
• Develop, implement, and continuously refine scheduling policies, procedures, and standards to ensure consistent, efficient, and compliant training delivery operations across the program.
• Serve as the primary point of escalation for scheduling conflicts, logistical issues, and stakeholder concerns, resolving matters promptly and communicating resolutions clearly.
• Oversee the scheduling and logistics of all virtual instructor-led training sessions, including session setup, learner enrollment, instructor assignment, calendar management, and change notifications.
• Collaborate with Virtual Instructor Supervisors to align faculty availability with session schedules, manage instructor load, and ensure adequate coverage across all training cohorts.
• Partner with the Content Manager to confirm that training materials, resources, and learning objects are staged, accessible, and current ahead of each scheduled session.
• Maintain oversight of training records, attendance documentation, and GxP compliance reporting, ensuring all records are accurate, complete, and audit-ready in accordance with established procedures.
• Communicate effectively with instructors, learners, and stakeholders, including client-side process excellence and technical training operations contacts, to ensure all parties are informed and aligned on training plans, schedules, requirements, and changes.
• Track and report on scheduling performance metrics and KPIs, presenting program-level insights and recommendations to the Operations Manager.
• Support the development and implementation of technology solutions, including scheduling software and LMS configuration to streamline operations and enable program scalability.
• Lead continuous improvement initiatives within the scheduling function, incorporating feedback from instructors, learners, and delivery administration stakeholders.

Qualifications:

• A bachelor's degree in Business Administration, Communications, Education, or a related field. Relevant experience may substitute for formal education.
• 5+ years of experience coordinating or managing training programs, events, or similar activities, with at least 2–3 years in a supervisory or team lead capacity.
• Demonstrated leadership ability, with experience managing, coaching, and developing a team of scheduling or administrative coordination professionals.
• High proficiency in the use of:
  • Scheduling and planning software for centralized management of class rosters, instructor assignments, learner enrollment, and training calendars.
  • Microsoft Excel to collect, analyze, and report on structured data used across scheduling and program performance tracking.
• Moderate proficiency in MS Word, MS PowerPoint, MS OneNote, and MS SharePoint.
• Excellent communication and interpersonal skills, with the ability to engage effectively across all levels from frontline learners and instructors to client-side senior stakeholders.
• Strong organizational and multitasking skills with a keen attention to detail and the ability to manage competing priorities across a high-volume, fast-paced training program.
• Proficiency with learning management systems (LMS) required; experience with enterprise LMS platforms in a regulated training environment is strongly preferred.
• Excellent project management skills with the ability to design and oversee scalable scheduling processes across multiple concurrent training tracks.
• Certification in project management (PMP, CAPM) or a related discipline is a plus.

Benefits:

• A comprehensive benefits package (Health, Dental, Life Insurance and RRSP).
• Remote work from home (available options).
• The opportunity for career growth and development.
• A collaborative and inclusive work environment.

Salary: 

• Competitive salary: 50-000 – 70,000 CAD Annually.

CGS evaluates compensation individually for each selected applicant. Final salary placement within our established parameters is based on multiple criteria, including regional market rates, internal equity considerations, cost-of-living geography, and candidate-specific attributes like professional experience, education, and technical skill sets.

Furthermore, team members may have access to performance-based incentive structures and performance metrics designed to offer additional earning potential based on business growth.

About Us

For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries.

Learn more about CGS Inc® and CGS Immersive® in our websites:

https://cgsinc.com/en
https://cgsimmersive.com/

Innovation Starts With You.

Software Developer

Full time - Permanent Position

Job Role:

As a Java Software Developer responsible for designing, building and maintaining business-critical systems. This role requires not only strong backend engineering skills, but also the ability to communicate effectively with a wide range of stakeholders, including internal teams, external clients, business owners, and C-level executives.

The ideal candidate has a solid foundation in backend development using Go and Java, with experience working in smaller focused teams. While not all technical skills are required at the start, the successful candidate is expected to work with key team members and develop the skills required for the

Responsibilities:

• Design, develop, and maintain enterprise backend services using Go and Java
• Participate in client and stakeholder meetings to gather, validate, and refine business and technical requirements
• Create, review, and maintain requirements documentation, technical designs, and solution specifications
• Present technical solutions, system designs, and implementation details to:
• Internal engineering teams
• Business stakeholders
• Senior leadership and executive audiences
• Design and Develop systems using both monolithic and microservices architectures, applying appropriate enterprise patterns
• Model relational data and write SQL queries, including joins, constraints, and normalized schemas
• Collaborate across teams (engineering, QA, product, operations) in a structured development process
• Contribute to code reviews, architectural discussions, and continuous improvement initiatives
• Integrate with SSO Systems (SAML and Oauth2)
• Knowledge of Security and Privacy Standards
• Integrate with Third Party APIs
• Keep up to date on current technical trends

Qualifications:

• Professional experience with Golang and Java (both are required)
• Experience developing backend services in a production enterprise environment
• Strong understanding of monolithic and microservices architectures, including benefits and trade-offs
• Ability to create and work from formal requirements and technical documentation
• Solid understanding of relational databases, including:
• Data modeling
• Writing SQL queries with joins
• Excellent verbal communication skills
• Proven ability to explain technical concepts to non-technical stakeholders
• Comfortable presenting to audiences ranging from business owners to C-level executives

Nice to have Qualifications:

• Experience with event-driven architectures or messaging systems
• Familiarity with data replication strategies, including the Outbox Pattern
• Exposure to distributed systems and service-to-service communication
• Experience supporting or modernizing legacy or monolithic systems
• Working knowledge of JavaScript for light frontend or integration tasks
• Experience in regulated or compliance-driven environments (finance, healthcare, government, etc.)
• Familiarity with cloud platforms, containerization, or CI/CD pipelines\
• Devops experience and SecDevOps experience.
• AI Systems knowledge
• Assisted AI development trends and best practices

About Us

For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries.

Learn more about CGS Inc® and CGS Immersive® in our websites:

https://cgsinc.com/en
https://cgsimmersive.com/

Innovation Starts With You.

Technical and Desktop Support

Full time. / Permanent Position

Sturtevant, WI / On-Site.

Job Role:

The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees.  Some travel to other Merz facilities may be required.

Responsibilities:

• Installation of laptop, desktop, telephony and mobile devices, and IT-related peripherals - includes imaging, profile configuration, network connectivity, etc.
• Installation of software on laptops, desktops, and mobile devices.
• Performs troubleshooting, maintenance and issue resolution related to laptops, desktops, telephony, and mobile devices.
• Provides IT hardware/software service and support for new employees; includes equipment setup, delivery, and IT related training.
• Provides executive level support to organization VIPs.
• Completes tasks related to the off boarding of separated employees; includes account deprovisioning and equipment retrieval.
• Manages assigned tickets within ITSM ticket queue; resolves and closes assigned tickets within agreed upon service levels.to ensure a high level of customer satisfaction; communicates customer updates when issues may impact agreed upon service levels.
• Assists with major (Priority 1) incidents including issue definition, action plan and success criteria.
• Communicates with affected groups, stakeholders, and end-users about the impact to business operations.
• Maintains adherence to organization Information Security policies and procedures.
• Attends training and/or industry seminars as appropriate, to stay abreast of current technologies, trends, and directions.
• Performs additional duties as assigned.

Qualifications:

• Professional customer service attitude and attention to detail
• Action-oriented with the ability to balance urgency with sound judgement and communication.
• 2-4 years of progressively responsible desktop support, help desk, or incident management experience.
• 1-3 years of supporting C-suite executives or other organization VIPs.
• Experience supporting Microsoft Active Directory
• Experience supporting Windows 10 and Windows 11
• Experience supporting Microsoft Office 365 applications.
• Experience supporting audio/visual hardware software such as Microsoft Teams, Cisco Webex, or other virtual collaboration software.
• Experience supporting mobile devices such as iPhones, iPads and Apple iOS operating systems.
• Excellent verbal and written communication skills.
• Experience with comparable IT Service Management system (ITSM) ticketing systems.
• High school diploma or equivalent (GED or High School Equivalency Diploma) required.
• Bachelor’s degree in information technology, Computer Science, or related field preferred.

About Us

For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries.

Learn more about CGS Inc® and CGS Immersive® in our websites:

https://cgsinc.com/en
https://cgsimmersive.com/

Position: Virtual Instructor

CGS is seeking dedicated and dynamic Virtual Instructors to join our instructional delivery services team. As a Virtual Instructor, you will play a crucial role in delivering engaging and interactive online learning experiences for America’s leading humanitarian services organization. Your expertise in the subject matter, combined with your passion for education and technology, will help shape the future of biocollections technical training.

Responsibilities

• Facilitate synchronous and asynchronous virtual instruction, fostering an interactive and engaging learning environment.
• Utilize a variety of multimedia tools, platforms, and technologies including mixed and extended reality to enhance the learning experience.
• Tailor your instructional delivery approach to accommodate different learning styles and abilities within a virtual setting.
• Provide clear explanations of complex concepts and encourage learner participation and critical thinking.
• Facilitate discussions, group activities, and projects to promote collaborative learning among learners in video-streamed and virtual reality environments.
• Monitor and assess learner progress, providing timely feedback and support to address individual learning needs.
• Maintain an online presence throughout the instructional day, promptly responding to learner inquiries and concerns via email, chat, and other communication channels.
• Stay current with emerging trends and best practices in virtual instruction and online education.
• Collaborate with instructional designers, technology support teams, and fellow instructors to continuously improve the virtual learning experience.
• Participate in training and professional development opportunities to enhance teaching skills and subject matter expertise.
• Uphold academic integrity and ethical standards in all interactions and assessments.

Qualifications

• 5+ years of blood banking or clinical medical technician experience in a donor or patient facing role and post-secondary training or equivalent work experience in the following areas:
  • Medical screening.
  • Phlebotomy
  • Automated collection device operation (including by not limited to MCS+, Amicus, Alyx, and Spectra Optia) and instrumentation.
  • Handling of donor complications.
  • Autologous and directed donations.
  • Therapeutic donations.
• Experience with virtual or online learning, showcasing an understanding of how to foster engaging and effective learning environments.
• A strong command of virtual classroom technologies, video conferencing tools, and multimedia resources.
• Moderate proficiency in the use of:
  • Learning management systems (LMS) to document training.
  • Microsoft Excel to collect structured data used by various information management systems.
  • MS Word, MS PowerPoint, MS OneNote, and MS SharePoint.
• Excellent communication skills, both written and verbal, with the ability to convey complex ideas clearly and concisely.
• A demonstrated ability to adapt instructional strategies for diverse learners and create inclusive learning experiences.
• A patient, approachable, and supportive attitude toward learners, promoting a positive and collaborative learning atmosphere.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines.
• A continuous learner with a growth mindset, open to incorporating new teaching methodologies and technologies.
• Familiarity with assessment and evaluation techniques to measure learner performance and learning outcomes.

 Benefits

• A competitive salary and benefits package.
• Remote work from home.
• The opportunity for career growth and development.
• A collaborative and inclusive work environment.

CGS is seeking dedicated and dynamic Virtual Instructors to join our instructional delivery services team. As a Virtual Instructor, you will play a crucial role in delivering engaging and interactive online learning experiences for a leading plasma donation organization. Your expertise in the subject matter, combined with your passion for education and technology, will help shape the future of plasma center technical training. 

 Responsibilities 

• Facilitate synchronous and asynchronous virtual instruction, fostering an interactive and engaging learning environment.
• Utilize a variety of multimedia tools, platforms, and technologies including mixed and extended reality to enhance the learning experience.
• Tailor your instructional delivery approach to accommodate different learning styles and abilities within a virtual setting.
• Provide clear explanations of complex concepts and encourage learner participation and critical thinking.
• Facilitate discussions, group activities, and projects to promote collaborative learning among learners in video-streamed and virtual reality environments.
• Monitor and assess learner progress, providing timely feedback and support to address individual learning needs.
• Maintain an online presence throughout the instructional day, promptly responding to learner inquiries and concerns via email, chat, and other communication channels.
• Stay current with emerging trends and best practices in virtual instruction and online education.
• Collaborate with instructional designers, technology support teams, and fellow instructors to continuously improve the virtual learning experience.
• Participate in training and professional development opportunities to enhance teaching skills and subject matter expertise.
• Uphold academic integrity and ethical standards in all interactions and assessments. 

Qualifications 

• 3-5 years of blood banking experience in a donor or patient facing role and post-secondary training or equivalent work experience in the following areasMedical screening.
• Phlebotomy.
• Plasmapheresis or automated collection device operation and instrumentation.
• Handling of adverse donor reactions.
• Sample specimen collection and processing. 
• Experience with virtual or online learning, showcasing an understanding of how to foster engaging and effective learning environments. 
• A strong command of virtual classroom technologies, video conferencing tools, and multimedia resources.
• Moderate proficiency in the use of:
• Learning management systems (LMS) to document training.
• Microsoft Excel to collect structured data used by various information management systems.
• MS Word, MS PowerPoint, MS OneNote, and MS SharePoint.
• Excellent communication skills, both written and verbal, with the ability to convey complex ideas clearly and concisely.
• A demonstrated ability to adapt instructional strategies for diverse learners and create inclusive learning experiences.
• A patient, approachable, and supportive attitude toward learners, promoting a positive and collaborative learning atmosphere.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines.
• A continuous learner with a growth mindset, open to incorporating new teaching methodologies and technologies.
• Familiarity with assessment and evaluation techniques to measure learner performance and learning outcomes. 

Benefits 

• A competitive salary and benefits package. 
• Remote work from home.
• The opportunity for career growth and development.
• A collaborative and inclusive work environment.