Careers

Enterprise Sales Executive - EHS/HSE Immersive (XR + AI) (Individual Contributor)

CGS Immersive | TeamworkAR / Cicero
Location: USA/Canada (Remote)
Travel: ~25%

Company Profile:

CGS Immersive develops Cicero and TeamworkAR, two world-leading workforce productivity platforms. We help organizations reduce risk and improve execution by enabling frontline teams to build and practice high-stakes scenarios—safely, repeatedly, and measurably—using immersive experiences (VR/AR/XR) and AI.

Role Overview:

We’re hiring a senior quota-carrying Individual Contributor to expand our footprint in Energy and Manufacturing, selling immersive EHS/HSE solutions that drive:

• Higher compliance and competency
• Fewer injuries and incidents
• Better readiness for rare/high-risk events
• Faster onboarding and consistent execution across sites

This role is for a seller who can operate comfortably in the boardroom and on the plant floor—building executive conviction and site-level adoption.

Key Responsibilities:

• Manage the full sales cycle: prospecting, discovery, solution design, pilot, rollout, and expansion.
• Focus on selling to Energy & Manufacturing clients by engaging key decision-makers and cross-functional teams.
• Conduct value-focused discovery to link EHS needs with operational benefits.
• Develop business cases that align safety priorities with executive decisions.
• Create effective pilots and drive multi-site/enterprise rollouts.
• Work with product teams to deliver impactful demos and workshops.
• Keep a disciplined pipeline and provide accurate forecasts.

Required Qualifications:

• Demonstrated success in enterprise B2B sales with a focus on engaging EHS/HSE/Operational leaders.
• Proven ability to sell XR (VR/AR/XR) solutions tailored for training, operations, or safety applications.
• Extensive background in Energy and/or Manufacturing sectors.
• Consistent record of guiding customers from pilot programs to full enterprise adoption.
• Outstanding communication skills that convey executive presence and effective storytelling.
• Skilled in managing complex buying committees and navigating procurement processes.
• Resides in the USA or Canada close to a major travel hub, with willingness to travel approximately 25%.

Nice to have:

• Proficient in AI-driven performance coaching, analytics, or skills verification.
• Possesses a strong network and established relationships within EHS leadership communities and large industrial enterprises.
• Experience working directly with, or selling in conjunction with, leading XR or industrial platforms (such as PTC Vuforia or STRIVR) is considered advantageous.

Job Title: Founding Enterprise Account Executive (Cicero Interview Software)
Location: US/Canada (Remote)

Company Profile:
For over 40 years, CGS has empowered global enterprises, regional companies, and government agencies to achieve breakthrough performance through business applications, enterprise learning, and outsourcing services. Headquartered in New York City, with offices worldwide, CGS focuses on delivering comprehensive solutions that meet clients’ complex, multi-dimensional challenges. Our latest venture, CGS Immersive, brings together cutting-edge technology and transformative learning experiences. We have created Cicero (AI platform), a revolutionary role-playing solution designed to supercharge workforce capabilities across sales, leadership, and customer support functions.

Cicero Interview Software Solution:
Cicero Interview is a point solution on the Cicero AI Platform from CGS Immersive. We conduct structured, explainable, resume‑aware interviews at massive scale—in multiple languages—with native identity + liveness verification and audit‑ready shortlists managers trust. Where others automate fragments (scheduling, summaries, generic question banks), Cicero unifies the interview into a compliant, defensible decision workflow.

Role Overview:
We’re hiring a hands‑on Founding Enterprise AE to open and close new subscription logos, fast. You’ll be the tip of the spear alongside our President and product leadership.

Key Responsibilities:

• Manage end-to-end enterprise sales, from targeting accounts to closing deals.
• Lead pilots that demonstrate value and drive annual subscriptions.
• Work with Procurement, Legal, InfoSec, and HRIT/ATS systems to finalize agreements.
• Collaborate with leadership and marketing for effective deal strategy.
• Maintain a qualified pipeline with accurate forecasting.
• Drive new ARR with major HR and Talent clients.
• Start with key use cases and broaden adoption.
• Address concerns about regulation, fairness, and fraud to encourage buying.

Required Qualifications:

• Must have 5–10+ years of experience selling enterprise SaaS, ideally in HR technology or workflow/AI, with a strong track record of closing six‑figure subscriptions and complex, multi‑stakeholder deals.
• Must be well-versed in the TA/HR market, engaging buyers such as CHROs, Heads of Talent, TA Ops, HRIT, Compliance, and InfoSec professionals.
• Comfortable selling solutions related to fairness, explainability, audits, and identity verification.
• Possess a builder mindset: proactively prospecting, structuring sales sequences, and generating pipeline rather than waiting for complete sales collateral.
• Able to communicate clearly and efficiently through demos, whiteboarding, and writing.
• Preferred qualifications include successful launches of new categories or point solutions, EMEA experience, and background in channel or alliance management.
• Strong preference for candidates with proven success in selling Greenhouse ATS or at companies targeting Greenhouse as a client.

CGS is seeking an experienced Instructional Delivery Scheduler to join our instructional delivery services team. The Instructional Delivery Scheduler you will play a crucial role in organizing, scheduling, and coordinating the logistical aspects of a plasma center technical training program. This role involves liaising with instructors, learners, members of the CGS instructional delivery administration team, and the client’s process excellence and technical training operations stakeholders to ensure the successful execution of the plasma center technical training program. 

 Responsibilities 

•  Coordinate the scheduling and logistics of virtual instructor-led training sessions. 
• Communicate effectively with instructors, learners, and relevant stakeholders to ensure all parties are informed about training schedules, requirements, and changes such as revised training plans.
• Assist in the creation and distribution of training materials, handouts, and resources as needed.
• Maintain accurate training records, attendance sheets, and evaluations, ensuring compliance with established procedures.
• Provide virtual support during training sessions, troubleshooting logistical issues, and ensuring a smooth delivery of the program.
• Collaborate with the instructional delivery services team to gather feedback and evaluate training sessions for continuous improvement.
• Support the development and implementation of processes to streamline training delivery operations. 

 Qualifications 

•  A bachelor’s degree in Business Administration, Communications, or a related field. Relevant experience may substitute for formal education. 
• 5+ years of experience in coordinating training programs, events, or similar activities.
• Strong organizational and multitasking skills with a keen attention to detail.
• High proficiency in the use of:
  • Software for centralized planning and scheduling of class rosters, instructors, learners, and learning.
  • Microsoft Excel to collect and analyze structured data used by various information management systems. 
• Moderate proficiency in the use of MS Word, MS PowerPoint, MS OneNote, and MS SharePoint. 
• Excellent communication and interpersonal skills to effectively interact with various stakeholders.
• The ability to thrive in a fast-paced environment and adapt to changing priorities.
• Experience with learning management systems (LMS) is advantageous.
• Excellent project management skills with the ability to manage multiple projects simultaneously.
• Certification in project management or event coordination is a plus. 

 Benefits 

•  A competitive salary and benefits package. 
• Remote work from home.
• The opportunity for career growth and development.
• A collaborative and inclusive work environment. 

CGS is seeking an experienced Operations Manager to join our instructional delivery services team. As the Operations Manager, you will play a pivotal role in overseeing the planning, operation, evaluation, and maintenance of a plasma collection training program. You will collaborate with internal and client stakeholders in technical training, process excellence, quality management, content development, human resources, and finance to execute and manage the operational aspects of the plasma center technical training program. 

 Responsibilities 

•  Oversee the planning and logistical aspects of training operations, including scheduling, resource allocation, budgeting, and client stakeholder management. 
• Supervise a team consisting of Instructor Supervisors, Instructional Delivery Schedulers, and Content Management staff, providing guidance, support, and performance evaluations.
• Identify and mitigate human, process, technology, and organizational risks that may delay, interrupt, or impede plasma center technical training.
• Manage the creation and maintenance of training materials, resources, and documentation, ensuring content relevance and effectiveness.
• Collect and analyze KPIs (business, operational, quality, and financial) and feedback (formal and informal).
• Prepare and present monthly and quarterly KPI reports, outlining the effectiveness of the training program and making recommendations for improvement as necessary.
• Facilitate quarterly and annual business reviews in collaboration with client stakeholders.
• Lead the implementation of process excellence and continuous improvement initiatives. 

 Qualifications 

•  A bachelor's degree in Business Administration, Human Resources, Education, or a related field. 
• 15+ years of experience in training delivery operations, program management, or a related role.
• High proficiency in the use of:
  • Learning management systems (LMS) to organize curriculums and learning object curations.
  • Microsoft Excel to collect and analyze structured data used by various information management systems.
  • MS Word, MS PowerPoint, MS OneNote, MS SharePoint, MS Planner, and Smartsheet. 
• A strong understanding of instructional design principles and adult learning methodologies. 
• Excellent project management skills with the ability to manage multiple initiatives simultaneously.
• Exceptional communication, leadership, and interpersonal skills.
• An analytical mindset with the ability to interpret data and make data-driven decisions.
• Certifications in training, project management, or related fields are a plus.
• General knowledge of aspects of blood banking and biotherapeutics and experience working in a regulated health care environment is an asset. 

 Benefits 

•  A competitive salary and benefits package. 
• Remote work from home.
• The opportunity for career growth and development.
• A collaborative and inclusive work environment. 

CGS is seeking an experienced Operations Manager to join our instructional delivery services team. As the Operations Manager, you will play a pivotal role in overseeing the planning, operation, evaluation, and maintenance of a plasma collection training program. You will collaborate with internal and client stakeholders in technical training, process excellence, quality management, content development, human resources, and finance to execute and manage the operational aspects of the plasma center technical training program. 

 Responsibilities 

•  Oversee the planning and logistical aspects of training operations, including scheduling, resource allocation, budgeting, and client stakeholder management. 
• Supervise a team consisting of Instructor Supervisors, Instructional Delivery Schedulers, and Content Management staff, providing guidance, support, and performance evaluations.
• Identify and mitigate human, process, technology, and organizational risks that may delay, interrupt, or impede plasma center technical training.
• Manage the creation and maintenance of training materials, resources, and documentation, ensuring content relevance and effectiveness.
• Collect and analyze KPIs (business, operational, quality, and financial) and feedback (formal and informal).
• Prepare and present monthly and quarterly KPI reports, outlining the effectiveness of the training program and making recommendations for improvement as necessary.
• Facilitate quarterly and annual business reviews in collaboration with client stakeholders.
• Lead the implementation of process excellence and continuous improvement initiatives. 

 Qualifications 

•  A bachelor's degree in Business Administration, Human Resources, Education, or a related field. 
• 15+ years of experience in training delivery operations, program management, or a related role.
• High proficiency in the use of:
  • Learning management systems (LMS) to organize curriculums and learning object curations.
  • Microsoft Excel to collect and analyze structured data used by various information management systems.
  • MS Word, MS PowerPoint, MS OneNote, MS SharePoint, MS Planner, and Smartsheet. 
• A strong understanding of instructional design principles and adult learning methodologies. 
• Excellent project management skills with the ability to manage multiple initiatives simultaneously.
• Exceptional communication, leadership, and interpersonal skills.
• An analytical mindset with the ability to interpret data and make data-driven decisions.
• Certifications in training, project management, or related fields are a plus.
• General knowledge of aspects of blood banking and biotherapeutics and experience working in a regulated health care environment is an asset. 

 Benefits 

•  A competitive salary and benefits package. 
• Remote work from home.
• The opportunity for career growth and development.
• A collaborative and inclusive work environment. 

Sales Executive - Pharma + MedTech (Individual Contributor)

CGS Immersive | TeamworkAR / Cicero
Location: USA/Canada (Remote)
Travel: ~25%

Company Profile:
For over 40 years, CGS has empowered global enterprises, regional companies, and government agencies to achieve breakthrough performance through business applications, enterprise learning, and outsourcing services. Headquartered in New York City, with offices worldwide, CGS focuses on delivering comprehensive solutions that meet clients’ complex, multi-dimensional challenges. Our latest venture, CGS Immersive, brings together cutting-edge technology and transformative learning experiences. We have created Cicero (AI platform), a revolutionary role-playing solution designed to supercharge workforce capabilities across sales, leadership, and customer support functions.

CGS Immersive:

 We build Cicero, a world-leading AI roleplay and workforce productivity application that helps organizations practice the conversations that drive outcomes—so commercial, service, and customer-facing teams execute with confidence and consistency.

Role Overview:

We’re hiring a senior, quota-carrying Individual Contributor to expand Cicero across pharma and MedTech business units in the USA and Canada.

Key Responsibilities:

• Manage the entire sales process: from prospecting and discovery to crafting solutions and closing deals
• Focus on selling to pharma and MedTech sectors (covering medicines and equipment), mainly targeting the business unit level
• Engage in high-level discussions with Commercial/BU leaders, Operations teams, and other key decision-makers
• Develop advocates, build multi-threaded account relationships, and ensure clear next steps are established
• Leverage storytelling to highlight Cicero’s value: define the problem, outline the cost, present the change, and celebrate the win
• Travel about 25% within the USA and Canada for important meetings and critical points in the sales process

Required Qualifications:

• Proven pharma/MedTech sales expertise (therapeutics/equipment)
• Record of real wins within pharma/MedTech industry organizations
• Skilled at selling to owners and senior leaders, not just L&D
• Strong communicator and natural storyteller
• High-performing IC mindset: ownership, urgency, consistency, resilience

Nice to have

• Familiarity with AI, workforce transformation, learning, or enablement

Position Overview

We are seeking a Software Developer to join an software team responsible for designing, building and maintaining business-critical systems. This role requires not only strong backend engineering skills, but also the ability to communicate effectively with a wide range of stakeholders, including internal teams, external clients, business owners, and C-level executives.

The ideal candidate has a solid foundation in backend development using Go and Java, with experience working in smaller focused teams. While not all technical skills are required at the start, the successful candidate is expected to work with key team members and develop the skills required for the position.

Core Responsibilities:

· Design, develop, and maintain enterprise backend services using Go and Java

· Participate in client and stakeholder meetings to gather, validate, and refine business and technical requirements

· Create, review, and maintain requirements documentation, technical designs, and solution specifications

· Present technical solutions, system designs, and implementation details to:

· Internal engineering teams

· Business stakeholders

· Senior leadership and executive audiences

· Design and Develop systems using both monolithic and microservices architectures, applying appropriate enterprise patterns

· Model relational data and write SQL queries, including joins, constraints, and normalized schemas

· Collaborate across teams (engineering, QA, product, operations) in a structured development process

· Contribute to code reviews, architectural discussions, and continuous improvement initiatives

· Integrate with SSO Systems (SAML and Oauth2)

· Knowledge of Security and Privacy Standards

· Integrate with Third Party APIs

· Keep up to date on current technical trends

Must Have Qualifications:

· Professional experience with Golang and Java (both are required)

· Experience developing backend services in a production enterprise environment

· Strong understanding of monolithic and microservices architectures, including benefits and trade-offs

· Ability to create and work from formal requirements and technical documentation

· Solid understanding of relational databases, including:

· Data modeling

· Writing SQL queries with joins

· Excellent verbal communication skills

· Proven ability to explain technical concepts to non-technical stakeholders

· Comfortable presenting to audiences ranging from business owners to C-level executives

Nice to Have Qualifications:

· Experience with event-driven architectures or messaging systems

· Familiarity with data replication strategies, including the Outbox Pattern

· Exposure to distributed systems and service-to-service communication

· Experience supporting or modernizing legacy or monolithic systems

· Working knowledge of JavaScript for light frontend or integration tasks

· Experience in regulated or compliance-driven environments (finance, healthcare, government, etc.)

· Familiarity with cloud platforms, containerization, or CI/CD pipelines\

· Devops experience and SecDevOps experience.

· AI Systems knowledge

· Assisted AI development trends and best practices

Growth & Development Expectations:

This role is well-suited for a developer who meets the core requirements and is motivated to grow within an enterprise setting. Over time, the successful candidate will be expected to:

· Deepen expertise in enterprise and distributed system design

· Expand knowledge of messaging, replication, and integration patterns

· Increase confidence and effectiveness in client-facing and executive-level presentations

· Take on greater ownership of system design and technical decision-making

VP of Sales — Enterprise (AI Roleplay + XR Workforce Productivity)

CGS Immersive | TeamworkAR / Cicero
Location: USA/Canada (Remote)
Travel: ~25%

Company Profile:

CGS Immersive builds products that help enterprises improve performance where it matters most: the moments that drive revenue, productivity, quality, safety, and customer outcomes. Our portfolio includes Cicero, a world-leading AI roleplay and workforce productivity application, and TeamworkAR, an immersive solution set using AR/XR/VR to support frontline execution, training, and readiness.

We sell into complex enterprise environments—often Business Units and operational leaders, and in some cases through Learning organizations as stakeholders or co-owners.

Role Overview:

We are seeking an experienced, successful VP of Sales to lead and scale our enterprise sales team. This leader will build a predictable revenue engine by:

• Driving a repeatable enterprise motion (pipeline → close → expansion)
• Standardizing pilot-to-rollout conversion
• Coaching senior IC sellers to win across business-unit and learning-led paths
• Improving forecast accuracy and raising execution standards across the team

This role is ideal for a leader who can balance strategic executive selling with hands-on deal coaching and operating rigor.

Key Responsibilities:

Revenue leadership & team management

• Lead and coach a team of enterprise sales executives.
• Set clear standards for activity, pipeline, qualification, and conversion.
• Maintain regular sales processes: pipeline and deal reviews, forecasts, and QBRs.
• Drive territory and account planning, focusing on priority verticals.
• Recruit, onboard, ramp talent, and manage performance decisively.

Enterprise deal strategy (Fortune 1000)

• Support and coach complex deals, including executive meetings and negotiation strategy
• Implement and maintain qualification discipline (MEDDICC or similar)
• Boost win rates with improved discovery and stakeholder mapping
• Advise AEs on handling enterprise stakeholders across business units, operations, IT/Security, procurement, legal, and HR

Pilot-to-rollout conversion engine

• Create standardized pilot packages that include:
  • Success metrics linked to productivity, readiness, quality, safety, and customer results
  • Timeline and rollout plan
  • Metrics and reporting strategy
  • Decision checkpoints and pilot conversion plan
• Ensure pilots are designed to convert to enterprise rollouts and expansions (sites/roles/use cases)

Value engineering & storytelling

• Build and operationalize ROI tools and executive narratives that connect to measurable outcomes:
  • Faster onboarding & time-to-proficiency
  • Improved execution quality and consistency
  • Reduced rework/escalations/downtime
  • Increased conversion and improved customer interactions
  • Improved compliance/safety outcomes where relevant
• Coach a consistent story that resonates with BU and Learning buyers without positioning as “training-only”

Cross-functional leadership

• Partner with Product, Delivery/CS, and Marketing to:
  • Sharpen ICP and messaging
  • Improve demos and proof assets
  • Create scalable sales enablement content (plays, decks, talk tracks, case studies)
  • Close the loop on win/loss feedback into roadmap and packaging
• Coordinate with Finance/Legal/InfoSec to reduce enterprise friction and speed cycle times

Required qualifications

• Demonstrated sales leadership overseeing independent contributor enterprise sellers
• Proven success leading teams targeting Fortune 1000 accounts with complex buying committees
• Expertise in developing reliable pipelines and enhancing forecasting accuracy
• Experience selling enterprise solutions related to workforce productivity, performance improvement, enablement, artificial intelligence coaching/simulation/roleplay, and immersive technologies (AR/XR/VR)
• Exhibits strong executive presence, advanced communication skills, and effective storytelling abilities
• Special consideration will be given to candidates that have been directly involved in Learning Transformation
• Highly adept at navigating ambiguous, fast-paced environments and implementing structure and repeatable processes

Preferred qualifications

• Proven track record in selling solutions that combine AI with human performance, including coaching, simulations, roleplay, and assessments
• Knowledge of immersive technology deployment, such as handling devices, developing content strategies, driving adoption, and measuring success
• Experience growing a sales team by managing hiring, training, processes, and creating playbooks

Position: Virtual Instructor 

 CGS is seeking dedicated and dynamic Virtual Instructors to join our instructional delivery services team. As a Virtual Instructor, you will play a crucial role in delivering engaging and interactive online learning experiences for a leading plasma donation organization. Your expertise in the subject matter, combined with your passion for education and technology, will help shape the future of plasma center technical training. 

 Responsibilities 

• Facilitate synchronous and asynchronous virtual instruction, fostering an interactive and engaging learning environment.
• Utilize a variety of multimedia tools, platforms, and technologies including mixed and extended reality to enhance the learning experience.
• Tailor your instructional delivery approach to accommodate different learning styles and abilities within a virtual setting.
• Provide clear explanations of complex concepts and encourage learner participation and critical thinking.
• Facilitate discussions, group activities, and projects to promote collaborative learning among learners in video-streamed and virtual reality environments.
• Monitor and assess learner progress, providing timely feedback and support to address individual learning needs.
• Maintain an online presence throughout the instructional day, promptly responding to learner inquiries and concerns via email, chat, and other communication channels.
• Stay current with emerging trends and best practices in virtual instruction and online education.
• Collaborate with instructional designers, technology support teams, and fellow instructors to continuously improve the virtual learning experience.
• Participate in training and professional development opportunities to enhance teaching skills and subject matter expertise.
• Uphold academic integrity and ethical standards in all interactions and assessments. 

Qualifications 

• 3-5 years of blood banking experience in a donor or patient facing role and post-secondary training or equivalent work experience in the following areas
  • Medical screening.
  • Phlebotomy.
  • Plasmapheresis or automated collection device operation and instrumentation.
  • Handling of adverse donor reactions.
  • Sample specimen collection and processing. 
• Experience with virtual or online learning, showcasing an understanding of how to foster engaging and effective learning environments. 
• A strong command of virtual classroom technologies, video conferencing tools, and multimedia resources.
• Moderate proficiency in the use of:
  • Learning management systems (LMS) to document training.
  • Microsoft Excel to collect structured data used by various information management systems.
  • MS Word, MS PowerPoint, MS OneNote, and MS SharePoint.
• Excellent communication skills, both written and verbal, with the ability to convey complex ideas clearly and concisely.
• A demonstrated ability to adapt instructional strategies for diverse learners and create inclusive learning experiences.
• A patient, approachable, and supportive attitude toward learners, promoting a positive and collaborative learning atmosphere.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines.
• A continuous learner with a growth mindset, open to incorporating new teaching methodologies and technologies.
• Familiarity with assessment and evaluation techniques to measure learner performance and learning outcomes. 

Benefits 

• A competitive salary and benefits package. 
• Remote work from home.
• The opportunity for career growth and development.
• A collaborative and inclusive work environment. 

Virtual Instructor - Red Cell & Platelet Manufacturing

Work from home

CGS is seeking dedicated and dynamic Virtual Instructors to join our instructional delivery services team. As a Virtual Instructor, you will play a crucial role in delivering engaging and interactive online learning experiences for a leading biomedical organization. Your expertise in the subject matter, combined with your passion for education and technology, will help shape the future of virtual learning.

Responsibilities:

· Facilitate synchronous and asynchronous virtual instruction, fostering an interactive and engaging learning environment.

· Utilize a variety of multimedia tools, platforms, and technologies including mixed and extended reality to enhance the learning experience.

· Tailor your instructional delivery approach to accommodate different learning styles and abilities within a virtual setting.

· Provide clear explanations of complex concepts and encourage learner participation and critical thinking.

· Facilitate discussions, group activities, and projects to promote collaborative learning among learners in video-streamed and virtual reality environments.

· Monitor and assess learner progress, providing timely feedback and support to address individual learning needs.

· Maintain a strong online presence, promptly responding to learner inquiries and concerns via email, chat, and other communication channels.

· Stay current with emerging trends and best practices in virtual instruction and online education.

· Collaborate with instructional designers, technology support teams, and fellow instructors to continuously improve the virtual learning experience.

· Participate in training and professional development opportunities to enhance teaching skills and subject matter expertise.

· Uphold academic integrity and ethical standards in all interactions and assessments.

Qualifications:

· 5-10 years of biomedical industry experience, a bachelor's degree, or post-secondary training in the following areas:

• Blood component product manufacturing including quarantine and labelling of RBC, plasma, and cryoprecipitate.
• Quality control and platelet manufacturing.
• Product distribution.

· Proven experience in virtual or online instruction, showcasing expertise in creating engaging and effective learning environments.

· A strong command of virtual classroom technologies, video conferencing tools, learning management systems (LMS), and multimedia resources.

· Moderate proficiency in the use of:

• Learning management systems (LMS) to document training.
• Microsoft Excel to collect structured data used by various information management systems.
• MS Word, MS PowerPoint, MS OneNote, and MS SharePoint.

· Excellent communication skills, both written and verbal, with the ability to convey complex ideas clearly and concisely.

· A demonstrated ability to adapt instructional strategies for diverse learners and create inclusive learning experiences.

· A patient, approachable, and supportive attitude toward learners, promoting a positive and collaborative learning atmosphere.

· Strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines.

· A continuous learner with a growth mindset, open to incorporating new teaching methodologies and technologies.

· Familiarity with assessment and evaluation techniques to measure learner performance and learning outcomes.

Benefits:

· A competitive salary and benefits package.

· Virtual work from home.

· The opportunity for career growth and development.

· A collaborative and inclusive work environment.

CGS is seeking dedicated and dynamic Virtual Instructor Supervisors to join our instructional delivery services team. As a Virtual Instructor Supervisor, you will lead a team of virtual instructors and coordinate the day-to-day instructional delivery services for a plasma center technical training program. This role involves developing and reviewing training plans, facilitating sessions, managing attendance, and assisting the faculty to ensure new-hire training outcomes are met and high-quality professional standards are maintained. Your expertise in the subject matter, combined with your passion for education and technology, will help shape the future of virtual learning. 

 Responsibilities 

 Supervisory: 

• Mentor and train new trainers or facilitators, providing guidance on effective training delivery techniques and best practices. 
• Review and reconcile GxP and non-GxP training documentation, ensuring accuracy and compliance with company standards and regulatory requirements.
• Investigate and address incidents and instructional delivery process exceptions.
• Collaborate with training delivery administration staff to manage faculty availability.
• Prepare or review revised training plans.
• Conduct faculty performance reviews.
• Execute process enhancements and continuous improvement directives. 

 Instructional: 

• Facilitate synchronous and asynchronous virtual instruction, fostering an interactive and engaging learning environment. 
• Utilize a variety of multimedia tools, platforms, and technologies including mixed and extended reality to enhance the learning experience.
• Tailor your instructional delivery approach to accommodate different learning styles and abilities within a virtual setting.
• Provide clear explanations of complex concepts and encourage learner participation and critical thinking.
• Facilitate discussions, group activities, and projects to promote collaborative learning among learners in video-streamed and virtual reality environments.
• Monitor and assess learner progress, providing timely feedback and support to address individual learning needs.
• Maintain a strong online presence, promptly responding to learner inquiries and concerns via email, chat, and other communication channels.
• Stay current with emerging trends and best practices in virtual instruction and online education.
• Collaborate with instructional designers, technology support teams, and fellow instructors to continuously improve the virtual learning experience.
• Participate in training and professional development opportunities to enhance teaching skills and subject matter expertise.
• Uphold academic integrity and ethical standards in all interactions and assessments. 

 Qualifications 

• 5-10 years of blood banking experience in a donor or patient facing role and post-secondary training or equivalent work experience in the following areas: 
  • Medical screening.
  • Phlebotomy.
  • Plasmapheresis or automated collection device operation and instrumentation.
  • Handling of adverse donor reactions.
  • Sample specimen collection and processing.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines. 
• Leadership qualities with the ability to mentor and coach others effectively.
• High proficiency in the use of:
  • Learning management systems (LMS) to document training and to generate training completion transcript reports.
  • Microsoft Excel to collect structured data used by various information management systems. 
• Moderate proficiency in the use of MS Word, MS PowerPoint, MS OneNote, and MS SharePoint. 
• Proven experience in virtual or online instruction, showcasing expertise in creating engaging and effective learning environments.
• A strong command of virtual classroom technologies, video conferencing tools, and multimedia resources.
• Excellent communication skills, both written and verbal, with the ability to convey complex ideas clearly and concisely.
• A demonstrated ability to adapt instructional strategies for diverse learners and create inclusive learning experiences.
• A patient, approachable, and supportive attitude toward learners, promoting a positive and collaborative learning atmosphere.
• A continuous learner with a growth mindset, open to incorporating new teaching methodologies and technologies.
• A familiarity with assessment and evaluation techniques to measure learner performance and learning outcomes. 

 Benefits 

• A competitive salary and benefits package. 
• Remote work from home.
• The opportunity for career growth and development.
• A collaborative and inclusive work environment.