Cicero

Cicero is an AI-powered immersive roleplay platform designed to transform soft skills training. It creates hyper-realistic, customizable scenarios that help employees master critical business interactions. Cicero replicates reality, allowing you to design and deploy lifelike roleplay in minutes, helping your team master any business interaction.

Cicero addresses the limitations of traditional training methods such as generic content, lack of personalization, and scalability issues.

Unlike traditional methods, Cicero offers:

1. Realistic personas: Human-powered avatars with unique personalities for unscripted conversations, providing the closest thing to real-life interactions.

2. Customizable scenarios: Prepare employees for specific interactions by fine-tuning avatars and situations. Choose from different industries, topics, and skills, or define your own.

3. Seamless setup: No waiting weeks or months to build training. Design and deploy scenarios company-wide in as little as 15 minutes. Use Cicero's technology or integrate it with your existing systems.

4. Measurable outcomes: Define what success looks like, and continuously improve conversational skills with data-driven insights. Instantly analyze performance and accuracy in a judgment-free space. Cicero’s is a safe environment for practice, reflection, and continuous improvement.

Cicero leverages advanced AI to provide:

1. Lifelike AI personas: Engage with “human” avatars that display unique personalities and behaviors.

2. Dynamic scenario adaptation: AI adjusts conversations based on learner responses, creating truly personalized experiences.

3. Intelligent performance analysis: Users receive detailed feedback on communication style, tone, and effectiveness.

4. Personalized learning paths: AI identifies areas for improvement and suggests targeted practice scenarios.

Cicero is versatile and can enhance a wide range of soft skills, including:

• Negotiation and sales techniques

• Leadership and management skills

• Customer service and conflict resolution

• Cross-cultural communication

• Emotional intelligence and empathy

• Public speaking and presentation skills

Cicero offers several advantages over traditional roleplay:

• Scalability: Train hundreds or thousands of employees simultaneously.

• Consistency: Ensure standardized training experiences across your organization.

• Cost-effectiveness: Eliminate travel costs and reduce time away from work.

• On-demand practice: Employees can access training anytime, anywhere.

• Reduced performance anxiety: Practice in a safe, judgment-free environment.

Yes, here are two case studies demonstrating Cicero's effectiveness:

1. Medtronic, a global leader in medical technology, partnered with Cicero to revolutionize their surgical training. Their project "Simulating Success: How AI and XR are Shaping Medtronic's Virtual Surgery Platform" was awarded First Runner Up in the Work category of the IDC Future Enterprise North America Awards.

2. Scoot Airlines: Enhancing cabin crew training for handling unruly passengers

   Scoot implemented Cicero to provide realistic, scenario-based training for their cabin crew in handling unruly passengers. Key features utilized:

• Customizable scenarios based on real incidents

• AI-powered avatars simulating unruly passengers with varying personalities

• Real-time feedback on crew members' responses

• Multilingual capability catering to Scoot's diverse crew and passenger base

Cicero's ability to create customized, industry-specific scenarios makes it a valuable tool for any sector where effective communication, leadership, and interpersonal skills are crucial for success. The platform's scalability and adaptability allow organizations to address their unique training needs efficiently and cost-effectively, including:

1. Healthcare: Beyond sales, Cicero can train medical professionals in patient communication, delivering difficult news, and interdisciplinary teamwork.

2. Finance and Banking: Improve customer service, compliance training, and negotiation skills for financial advisors and bank tellers.

3. Retail and Hospitality: Enhance customer interaction skills, conflict resolution, and upselling techniques.

4. Technology and IT: Train support staff in technical communication, project management, and client relationship skills.

5. Manufacturing and Industrial: Improve safety communication, leadership training for supervisors, and cross-functional collaboration.

6. Education: Help teachers and administrators with parent communication, conflict resolution, and classroom management.

7. Legal Services: Enhance client consultation skills, negotiation techniques, and courtroom presentation abilities.

8. Human Resources: Improve interviewing skills, performance review delivery, and conflict mediation.

Cicero prioritizes data protection through:

• Closed system operation: Information is processed solely within the platform and deleted upon task completion.

• Advanced encryption: Utilizes state-of-the-art encryption protocols to safeguard sensitive data.

• Customizable data handling: Options for using proprietary Large Language Models (LLMs) to enhance security.

• Compliance certifications: Adheres to ISO/IEC 27001:2013, 27017:2015 and 27018:2019 standards.

Cicero offers seamless integration capabilities:

• LMS compatibility: Easily integrates with popular Learning Management Systems.

• SCORM compliance: Ensures smooth tracking of learning progress and outcomes.

• API access: Allows for custom integrations with other training tools and platforms.

• Single sign-on (SSO): Simplifies user access and enhances security.

Organizations using Cicero have reported:

• 20% increase in employee confidence in handling complex interactions

• 15% improvement in overall communication effectiveness

• 25% increase in collaborative behaviors among team members

• Reduced onboarding time for new employees

• Higher customer satisfaction scores in client-facing roles

Cicero's user-friendly design allows for rapid implementation:

• Quick setup: Deploy your first custom scenario in as little as 15 minutes.

• Intuitive interface: Minimal training required for both administrators and end-users.

• Immediate feedback: Users receive actionable insights from their very first session.

• Continuous improvement: AI-driven analytics help refine training programs over time.

Most organizations begin seeing measurable improvements in soft skills within the first month of implementation.