Across high-risk industries, safety performance is judged on hard numbers—incident rates, lost-time cases, and severity—not on how many people finished a course. TRIR and DART are the primary metrics used by OSHA and insurers to assess safety programs and benchmark performance between organizations.
At the same time, research shows that most serious incidents contain a behavioral or human-factor component, which traditional lecture-style training struggles to change, while interactive and scenario-based methods are significantly more effective at improving safe decision-making and performance.
When operations, plant leadership, EHS, and L&D teams allow RFPs to focus on course counts and formats instead of these operational KPIs and behaviors, they miss the chance to treat training as a true risk control.
