Most enterprises have AI pilots scattered across functions, but very few see consistent impact on the operations scorecard. The gap isn’t ideas, it’s workflow redesign, KPI ownership, and a repeatable way to scale beyond a single demo.
In this AI in PEX session, Doug Stephen shares a practical blueprint for choosing high‑impact pilots, designing them as scaled workflows from day one, and tying AI directly to hard metrics like ramp time, process adherence, rework, and complaint rates.
Watch to see how leading organizations use agentic AI and immersive roleplay to capture tribal knowledge, orchestrate work from recruitment to retirement, and prove real operational ROI.
For leaders who own both process and performance, including:
Operational Excellence / Process Excellence
Transformation / Strategy
L&D, HR, Talent / capability building
CX, sales enablement, compliance
You’ll learn how to:
Choose AI pilots that solve real operating problems and can scale.
Capture and reuse expert know‑how before it walks out the door.
Orchestrate AI across hiring, onboarding, coaching, and performance support.
Use immersive simulations and roleplay to build skills in the flow of work.
Prove AI ROI with KPIs across recruitment, readiness, execution, and continuity.
CGS Immersive is an enterprise workforce transformation partner that combines performance consulting, human centered design, and AI powered immersive technologies to modernize hiring, training, and frontline performance. We help global enterprises cut onboarding time, reduce errors and compliance issues, and drive double-digit productivity gains—and we were recently named one of Fast Company’s World’s Most Innovative Companies for our work at the intersection of AI, XR, and workforce transformation.
If you’re ready to see where AI could move the needle in your own operation, run the 3-minute AI Readiness check.
