Proven by Global Brands:
Loblaw, Hilton, McDonald’s, Whole Foods Market, Scoot, Braum’s, Dunkin Donuts, IHG
In an era of surging labor costs, talent shortages, and escalating guest expectations, turnover rates are at their highest point in years. In retail, this averages at 60%, hospitality nearly 75%, and quick-service restaurants over 130%.
Every missed shift, unskilled employee, or disengaged manager leaves millions on the table—and can cost up to $2 million annually for each one-point drop in frontline satisfaction. (BLS, 2025; Deloitte, 2025).
Explore new research benchmarks and actionable strategies for retail and hospitality transformation. Discover:
What’s driving record turnover and skill gaps?
How are the best brands slashing ramp-up time, raising retention, and protecting revenue?
Where can immersive learning, change consulting, and adaptive tech deliver measurable ROI, resilience, and guest loyalty at scale?
Get the definitive, data-backed visual summary, plus key solution frameworks modeled by world-class brands leading the charge.
