Medtronic is one of the world's largest medical technology companies, operating in more than 150 countries and advancing care for over 70 health conditions. With a mission to alleviate pain, restore health, and extend life, Medtronic supports more than two lives every second with innovative therapies, advanced devices, and world-class clinical partnerships globally.
How does a healthcare leader ensure every field rep and clinician master complex, rapidly evolving devices with authentic intuition, procedural confidence, and compliance readiness? Medtronic partnered with CGS Immersive to reimagine surgical education with immersive VR, AI-driven assessment and adaptive roleplay—delivering faster proficiency, sustained retention, and measurable patient safety impact.
CGS Immersive created a multi-zone digital facility—complete with realistic 3D classrooms, scrub prep zones, and a virtual operating theater. Powered by Cicero AI, the platform generates responsive scenarios, expert avatars for personalized feedback, and real-time skill tracking. Instructors can instantly deploy new content, adapt scenarios, and scale training across regions—eliminating waitlists and cutting travel costs.
increase in salesforce confidence with AI/XR
knowledge retention vs. 77% with traditional
faster time-to-proficiency for complex device launches
Key outcomes:
Faster time-to-proficiency—accelerated skill mastery for new device launches and product cycles
85%+ knowledge retention—sustained gains from scenario-based, hands-on practice
Full digital compliance tracking—audit-ready documentation with role-based insights for L&D leaders
Quadrupled instructor capacity—eliminated waitlists, scaled national and regional launches
High adoption across diverse learners—from field sales to clinicians, praised for realism and supportive environment
"The CGS Immersive experience was wonderful. We now have a beautiful facility in VR, with digital twins of our devices where you can look inside like an x-ray and see the inner workings. The self-service tools mean we can scale faster and future-proof our training for upcoming product launches."
— Colleen Tully, Sr. Program Manager, Learning Technology Innovation, Medtronic
The strategic impact:
Medtronic's transformation demonstrates how immersive, adaptive, and always-on learning fundamentally shifts healthcare organizations' approach to risk, compliance, knowledge transfer, and operational agility. By combining VR environments, AI coaching, and real-time analytics, Medtronic set a new benchmark for surgical education—driving faster proficiency, higher retention, and measurable improvements in clinician confidence and patient safety outcomes.Ready to revolutionize your clinical training and operational readiness?
See how Medtronic engineered the extraordinary with CGS Immersive—and discover how immersive learning can accelerate proficiency, compliance, and clinical excellence in your organization.