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Technology, Media & Telecommunications (TMT)

Accelerate upskilling, master compliance, and optimize digital service; immersive transformation for every team in network, support, field and customer teams.

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  • GitLab
  • Rogers
  • Meta
  • Comcast Logo White.
  • Bell
  • Lenovo Logo White
  • Avaya Logo White
  • TOSHIBA
  • Ciena
  • TD SYNNEX
  • Microsoft

POPULAR SOLUTIONS

Equip every team to drive customer experience excellence, accelerate rollouts, and improve network resilience.

Accelerate network readiness

Simulate 5G/FTTx rollout, field repairs, and NOC events—reduce truck rolls, shrink outages, and ensure compliance.

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Master contact center excellence

Roleplay dynamic mobile, digital, and escalation scenarios—improve CSAT, first-call resolution, and faster path to customer wins.

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Safeguard tech services & security

Rapidly upskill across device, cloud, cybersecurity, and IoT—close talent gaps and increase uptime.

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Optimize media & production workflows

Train advertising, production, and sales teams; drive successful launches, reach, and regulatory performance at digital scale.

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Strengthen compliance, privacy & global standards

Beat penalties, embed trust, and scale readiness with scenario-based, up-to-date training.

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Built for secure scalability

All solutions are GDPR-ready, SOC-certified, and support WCAG accessibility, with global language and SSO options for effortless enterprise deployment.

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Learning journey

Ramp up faster and solve smarter at every digital and physical touchpoint

  • Operations

    Young man with beard looking to camera, with data centers behind him

    Dylan

    Ramp up faster and solve smarter at every digital and physical touchpoint

    CASE STUDIES

    Real impact across field service, customer, and digital experience

    • Client results: Truck roll costs down 40%; first-call resolution up 20 points; deployment time cut by weeks.

    • Truck roll volume dropped by 40% and time-to-fix was slashed after launching TeamworkAR training for frontline field techs.

      Client Delivery Executive
      Toshiba Global Commerce Solutions

    • First-call resolution rose 20 points as contact center teams practiced escalation and live support scenarios in the new hybrid help hub platform.

      Director
      Global Telecom Provider

    • With CGS, Microsoft earned Brandon Hall Gold for empowering our marketing managers globally. The Inclusive Marketing Journey game made accessible and diverse decision-making second nature, speeding skill adoption, measurable engagement, and business impact across our distributed teams with a focus on equitable, modern skill development in today’s marketplace.

      Dr. Malika Viltz-Emerson
      Director of HR Digital Transformation, Microsoft
      Read the case study

    RESOURCES

    Digital transformation insights for TMT

    "6 ways augmented reality enhances customer support"
    INSIGHTS & REPORTS

    6 Ways Augmented Reality Enhances Customer Support

    Why Resilient Organizations Invest in Critical Thinking—Not Just Technical Talent

    September 18, 2025
    CASE STUDY

    Toshiba Global Commerce Solutions (TGCS) Future Proofs Field Service with AI & AR
    Read more insights

    Ready to transform uptime, service, and digital experience?