Some days, the quiet is the loudest signal in the business. A line goes still, a substation alarm flashes, a critical device goes dark—and suddenly an operator is alone with a high‑stakes decision while the person who has seen this before sits miles away behind another screen.
Teams text photos, call multiple experts, dig through PDFs, and hope they have found the right guidance before customers, regulators, or patients feel the impact.
TeamworkAR empowers you to flip this script with augmented reality enhanced remote collaboration.
“We are seeing a 94% increase in confidence levels among the salesforce, and an 82% improvement in retention of knowledge after training with AI/XR compared to traditional training.” – Matt Walter, Chief Human Resources Officer, Medtronic
Organizations are investing heavily in training and tools, yet frontline and field teams still lose hours to preventable errors, repeat truck rolls, and avoidable downtime, while sales and creative teams try to explain complex solutions through flat decks and conference calls.
At the same time, immersive technologies are proving they can dramatically cut learning time and boost confidence in complex tasks when they are tied to real work instead of one‑off simulations. TeamworkAR lives in this tension and opportunity: it gives operations, field services, revenue, and creative teams a shared, real-world canvas for hands-on, enterprise-grade collaboration—right where the work happens.
When seconds of silence cost you hours of downtime
In sectors like telecom, energy, and retail technology, the stakes of a stalled asset are measured in more than inconvenience. For a global telecom and networking provider with 5,000‑plus field and service staff, every delayed install or misconfigured component can ripple across mission‑critical networks relied on by governments and enterprises.
For Toshiba Global Commerce Solutions, each additional truck roll to fix a point‑of‑sale system adds cost, risk, and strain to already tight service margins. Industry data shows unplanned downtime on critical infrastructure can run into hundreds of thousands of dollars per hour, even before knock‑on effects are tallied.
TeamworkAR helps shift these moments from improvisation to structured, shared problem-solving. Techs launch “see‑what‑I‑see” sessions in seconds, bringing remote experts, site leads, and even partners into a live, annotated view of the asset so everyone is literally looking at the same panel, the same connector, the same line.
In the field, Ciena’s integration of TeamworkAR and Meta Quest into its FAST service app has translated into better first‑time‑fix rates, faster onboarding, and real reductions in downtime across regions; Toshiba has seen first‑time‑fix improvements of around 30%, faster proficiency for new technicians, and significant reductions in training travel costs and “no fault found” visits.
A day in the field, rewritten
Picture a technician starting the morning with a stack of work orders across three regions. In the past, any unfamiliar configuration meant a call queue, a reschedule, or a second truck roll. Now, that tech can put on a headset or pull out a phone, open TeamworkAR, and share a live feed with a remote engineer who drops 3D arrows, confirms part IDs, and walks through safety checks in context. Jobs that used to require multiple visits are closed out in one, and the “I hope this is right” moments are replaced with shared confidence.
The same pattern shows up in other environments. Medtronic uses immersive simulations and AI‑driven practice to accelerate time to proficiency for new device launches by nearly half and sustain knowledge retention above 80%, helping sales reps and clinicians step into high‑stakes settings with more confidence and better data behind them.
Scoot airlines has reduced soft‑skill error rates and improved safety outcomes for cabin crews by using AI‑driven XR roleplays to rehearse high‑risk passenger interactions that would be impossible to practice at scale in a classroom. In each case, the common thread is practice and guidance on real tasks, not abstract theory—supported by a platform built to work under real operational constraints.
Not just Ops: sales, solutions, and creative get a new canvas
The same “shared view of reality” that helps a technician restore service also changes how organizations sell and design. Sales and solutions teams can bring customers inside a future plant layout, retail concept, or service workflow using AR and digital twins, aligning stakeholders on what a rollout really looks like before a single piece of hardware ships. Creative and experience teams can walk spaces together in 3D—marking up flows, signage, and interactions—so the eventual build matches the story the brand wants to tell.
For revenue teams, the value is sharper, more grounded conversations: fewer abstract promises and more “this is how it will behave in your world.” For creative teams, it is faster, more collaborative iteration and fewer late surprises when a concept hits the real environment. And for cross‑functional groups that span Ops, IT, compliance, and the C‑suite, it becomes a shared visual language that speeds decisions and reduces the friction of misalignment.
ILaaS: XR without the XR hangover
Many organizations have felt the “XR hangover”: a successful pilot, a great demo, and then a tangle of questions about devices, content updates, integrations, and support at scale. TeamworkAR’s Immersive Learning as a Service (ILaaS) model is designed to keep that from happening. Rather than asking internal teams to assemble and maintain a patchwork stack, ILaaS bundles hardware, workflows, content services, and analytics into a managed, enterprise‑ready ecosystem.
That ecosystem runs across mobile, desktop, browser, and wearables, with governance tuned for regulated industries, so operations, field, sales, and creative leaders can focus on where immersive collaboration will move the needle most. Case studies like Toshiba’s show how this approach can drive multi‑million‑dollar operational impact by cutting travel, accelerating onboarding, and improving uptime, while Ciena’s successful integrations demonstrate how ILaaS supports continuous improvement as products and workflows evolve.
Why this moment matters
Immersive learning and collaboration are no longer experimental. Studies indicate that well‑designed XR experiences can significantly reduce time to competency and increase confidence and emotional engagement compared with traditional formats, particularly for complex, high‑risk roles. At the same time, the cost of losing experienced experts or under‑preparing new hires keeps rising, especially in industries where each mistake or diversion carries a real financial and human toll. Over the past several years, CGS Immersive’s TeamworkAR product has been recognized by industry analysts and awards programs for turning these technologies into measurable improvements in readiness, service quality, and customer experience—not just proofs of concept.
In that context, TeamworkAR offers a way to make connection and collaboration the default, not the exception: a platform that lets people see the same reality, act on it together, and capture what they learn in the process. Whether the next critical moment is a network outage, a new surgical workflow, an unruly passenger, or a flagship store opening, the question becomes less “Who can get there?” and more “Who can join this session right now and help us get it right?”
If your teams are feeling the strain of distance, complexity, and rising expectations, now is the time to re‑architect how they connect in the moments that matter most. Share your biggest operational or field challenge with the TeamworkAR team and explore how enterprise XR, real-time “see‑what‑I‑see” support, and turnkey ILaaS can slash downtime, boost first‑time‑fix and confidence, and give Ops, field, sales, and creative teams a clearer way to see and solve high‑stakes moments together.