This feature looks at how AI is reshaping in‑store customer experiences and retail operations beyond traditional recommendation engines. Canadian Grocer highlights CGS Immersive’s AI-powered charcuterie board kiosk at Calgary Co-op’s Oakridge store, which acts as a “charcuterie sommelier” by building personalized boards based on budget, party size, preferences, and real-time inventory. Doug Stephen, President of CGS Immersive, explains how the kiosk can significantly lift deli revenue per ticket while fitting into a compact footprint, and how retailers can offset costs through supplier-funded product placement. The article also underscores how this solution helps address labor constraints by supporting deli teams during peak demand while preserving the expertise of in‑store charcuterie specialists.