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people in tech

Ready to up-level your team’s performance?

Reimagine work with CGS Immersive

Transform how your team works, learns, and innovates in industries like manufacturing, healthcare, and retail. With AI roleplay, XR collaboration, and augmented reality, CGS Immersive helps you outperform competitors, boost efficiency, and drive results.
people in tech
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better performance compared to those using traditional methods.
Operational Leaders 2022 Annual Tech Trends Survey, CGS
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increase in learning effectiveness with our immersive training programs.
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faster task performance without downtime, travel, and work interruption.

Ready to up-level your team’s performance?

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    Upskill your workforce

    Close skill gaps with guided instructions expertise and “see-what-I-see” collaboration.

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    Optimize productivity

    Enhance operational efficiency with experiential environments and AI-driven solutions for immediate and measurable impact.​

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    Ignite innovation

    Drive innovation and adaptability across your organization.

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    Speed-up transformation

    Accelerate digital transformation initiatives.

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    Achieve cost efficiency

    Realize significant cost savings and reduced time-to-performance.

Our products

AR for learning
Unleash the Power of Augmented Reality: Boost Engagement and Retention!

Step into a world where employees can learn by doing, all thanks to Augmented Reality (AR). Interactive 3D simulations and real-time collaboration keep teams hooked, leading to faster knowledge absorption and increased confidence in performing tasks. Boost your bottom line with a more skilled and engaged workforce! See how TeamworkAR helps businesses leverage AR for Learning & Development!

AR for field services
Field service revolution: fix it faster, keep customers happier with AR!​

Time to resolution is one of the most important field service KPIs. Augmented Reality (AR) is your game-changer! Technicians can now access real-time information and expert support overlaid directly onto their field of view. Resolve issues quicker, reduce downtime, and deliver exceptional customer service with the power of AR. Streamline processes, empower technicians, and create happy customers!

AR for customer service
Supercharge customer interactions with AR-powered agent assist!​

Imagine a customer service agent armed with immediate access to contextual information and visual aids during calls. With AR technology, agents can deliver precise and timely assistance, resulting in elevated customer satisfaction and loyalty. Enhance agent productivity, empower swift issue resolution, and drive exceptional customer experiences with AR-powered Agent Assist, ultimately leading to improved business outcomes and a competitive edge.

Why CGS Immersive?

Man with laptop
Unparalleled expertise

CGS Immersive is a leader in emerging tech, as validated by analysts such as Everest Group, Frost & Sullivan, Gartner, and IDC. Our strategic partnerships with tech giants Apple, Google, Meta, Matterport, and Twilio, put us at the forefront of enterprise-grade XR and AI solutions. Born out of CGS Learning, a top 20 global leader in enterprise training, we drive business growth and innovation.

measurable impact
Measurable impact

Our immersive training programs, including augmented reality training deliver tangible results such as accelerated onboarding, minimized operational downtime, and enhanced employee performance.

Agile learning
Agile, realistic and future-ready

We collaborate with you to develop cutting-edge solutions that combine enterprise-grade XR, AI-powered learning, and expert operations consulting. Together, we create realistic, scalable training scenarios for on-the-job skill development. With thousands of users across various industries, we have a proven track record of dramatically improving training outcomes.

Case Study: Toshiba's XR Transformation

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increased efficiency: training time was reduced by 30%, leading to significant cost savings.
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Employee engagement scores increased 25%, driven by interactive and immersive learning experiences.
Scalable
The ILaaS model allowed Toshiba to scale the solution across multiple locations efficiently.
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Toshiba needed a scalable way to quickly enhance and deploy traditional training. CGS Immersive provided real-time, augmented reality maintenance training for thousands of field technicians, boosting efficiency without travel or downtime.
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Ciena logo
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Epic Staffing logo
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GE healthcare
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Medtronic logo
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Redbull logo
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mcdonalds logo
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Scoot logo

"The CGS Immersive-enabled training has surpassed our goals – we’re already seeing improved efficiencies, reduced training costs, improved confidence in our flight staff and significantly improved customer service."

Min Qi Lim, Senior Specialist, Communications for Scoot Airlines

Industry recognitions

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Frost and Sullivan
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XR Awards
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meta premier partne
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Training Industry
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Muse Award

We solve your digital transformation challenges

What is Immersive Learning-as-a-Service (ILaaS) and how is it unique in the XR training space?​

Immersive Learning-as-a-Service (ILaaS) from CGS Immersive is an end-to-end xr training delivery solution designed to take the obstacles out of XR adoption and deployment. What sets ILaaS apart is its comprehensive approach, which includes bespoke AR content, logistics management, and device support, allowing organizations to quickly adopt digital transformation initiatives without the traditional investment in hardware and software. With clients like McDonald’s and Medtronic, ILaaS has demonstrated significant ROI by reducing adoption times, reducing time to ROI, and improving overall operational efficiency.

How can CGS Immersive's solutions enhance employee skills development and training?​

Our award-winning solutions enhance employee training by immersing learners in realistic, interactive scenarios that facilitate hands-on experience. This transformative approach accelerates knowledge retention and skill acquisition, enabling employees to practice in a safe virtual environment. By leveraging real-time guidance from experts, employees can refine their skills and receive immediate feedback, leading to significant improvements in both knowledge retention and proficiency. Additionally, the integration of immersive roleplay enhances the learning experience by allowing for dynamic role-playing scenarios, where employees can engage with virtual personas to develop essential soft skills such as communication and conflict resolution. Ultimately, a well-trained workforce is a more productive workforce, driving organizational success and fostering a culture of continuous improvement.

How quickly can TeamworkAR™ be implemented in my organization?​

TeamworkAR™ is designed for rapid deployment; organizations can start using its features almost immediately if users are familiar with mobile or desktop devices. More complex implementations involving global rollouts may require additional setup time, but the platform is generally quicker to implement than traditional training solutions and takes no longer than a few weeks.

What industries can benefit from CGS Immersive's solutions?​

CGS Immersive's solutions are versatile and applicable across numerous industries, including manufacturing, healthcare, retail, and logistics. By addressing the unique training and operational needs of diverse sectors, CGS Immersive helps organizations enhance workforce performance and adaptability.

How does immersive role-play integrate into your solutions?​

AI role-play is deeply experiential learning and enhances CGS Immersive’s suite of learning tech tools by allowing employees to engage in realistic scenarios where they can practice essential soft skills like communication, negotiation, and conflict resolution. This interactive method provides immediate feedback and helps build confidence in handling real-world situations while ensuring alignment with company policies.

How can I measure the ROI of implementing CGS Immersive's training solutions?

To measure the ROI of implementing immersive training solutions, organizations should focus on several critical metrics:​

  • Reduced Training Time: Assess the decrease in hours required for training, as immersive simulations significantly speed up learning and skill acquisition.​

  • Time to Productivity: Evaluate how quickly employees reach full productivity after training, as effective roleplay can shorten this timeline.​

  • Improved Employee Performance: Monitor performance metrics before and after training to quantify enhancements in skills and overall productivity.​

  • Time to Resolution: Track the time taken to resolve customer issues or internal conflicts, as better-trained employees can handle situations more efficiently.​

  • Decreased Travel Costs: Calculate savings from reduced travel for in-person training sessions, as virtual solutions allow for remote participation.​

  • Enhanced Customer Satisfaction: Use customer feedback and satisfaction scores to measure the impact of improved employee interactions on client experiences.​

Our clients also integrate with analytics and business operations tools to effectively track these metrics and quantify the financial impact of their immersive training implementations.

What devices are compatible with CGS Immersive's AR/VR and XR training solutions?

CGS Immersive's XR solutions are device-agnostic, ensuring compatibility across a wide range of platforms, including smartphones, tablets, laptops, and wearables. This flexibility allows employees to access immersive training in their preferred environments without any technical barriers. Our strategic partnerships with industry leaders like AppleMeta, and Matterport enhance our offerings, providing cutting-edge technology and support for seamless integration.

How does CGS Immersive ensure data security within its immersive training platforms?

CGS Immersive places a strong emphasis on data security to protect its users' sensitive information. Data security measures include: ​

  • End-to-End Encryption: CGS Immersive utilizes Transport Layer Security (TLS) to ensure that all data transmitted between users and their systems is encrypted. This prevents unauthorized access during data transfer, safeguarding sensitive information from potential breaches.​

  • Compliance with ISO 27001 Standards: We adhere to the ISO 27001 standards, which outline best practices for information security management systems (ISMS). ​

  • User Control Over Data Storage Preferences: CGS Immersive provides options for users to manage their data storage preferences. This feature allows users to specify if, how and where their data is stored, granting them greater control over their personal information and enhancing their overall sense of security.​​

  • Robust Security Infrastructure: Our platforms are built on a scalable SaaS architecture that incorporates advanced security technologies, ensuring flexibility and stability while maintaining high levels of protection against cyber threats.​

  • Regular Security Audits and Updates: To further enhance security, CGS Immersive conducts regular audits and updates of its systems. This proactive approach helps identify vulnerabilities and implement necessary patches or improvements, keeping platforms secure against emerging threats.​

Can CGS Immersive customize XR training content for specific organizational needs?

CGS Immersive isn't just another software provider. We leverage the deep well of experience within CGS Enterprise Learning, a powerhouse in custom development and strategic learning consulting. This rich foundation allows CGS Immersive to go beyond and craft custom immersive training content and environments that are laser-focused on your organization's unique needs. This capability stems from a long history of delivering award-winning custom development solutions. By getting a deep understanding of your operational challenges and goals, CGS Immersive can create immersive training programs that are not only engaging but also directly address your specific business needs.

What type of support does CGS Immersive offer during implementation of XR training solutions?

CGS Immersive provides comprehensive support throughout the implementation process, including onboarding assistance, virtual training sessions, and ongoing technical support. Our team ensures a smooth transition to using XR, AI and emerging technologies within the organization while maximizing user engagement and satisfaction.

Featured resources​

Extended reality
Extended Reality (XR): Getting started guide

Whether you are already familiar with XR or just starting to explore its potential, this comprehensive guide will equip you with the knowledge and strategies to navigate the fascinating realm of XR in your organization.

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IDC analyst brief​ leveraging augmented reality for digital transformation in business & large enterprises​

Find out how AR can enhance training, improve service outcomes and boost frontline worker collaboration.

Incorporating Immersive Learning in Employee Training
Incorporating immersive learning in employee training

You'll find immersive learning technology across various tasks and industries, from soft skills in retail to hazardous activities in manufacturing.​ Implementing immersive learning in L&D calls starts with thoroughly understanding the options, benefits and best practices.

Improve learning, collaboration and team performance today!

Learning man wil VR goggles

Fill out the form to get a demo and learn how AI-powered roleplay and other advanced tech can:

  • Overcome traditional training limitations
  • Provide hands-on experience at scale
  • Reduce costs while improving results
  • Boost performance across various departments